Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Milazzo

Watervliet

Summary

Detail-oriented and compassionate Customer Service Representative with hands-on experience in Medicaid, Essential Plan, and Qualified Health Plan enrollment. Skilled in using healthcare systems such as eMedNY and Siebel, with a strong focus on compliance, client support, and mentoring new agents. Dedicated to helping individuals access the healthcare services they need.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Maximus
03.2024 - Current
  • - Assist clients with enrollment in Medicaid, Essential Plans, and Qualified Health Plans
  • - Utilize systems including eMedNY and Siebel Production to process applications and verify information
  • - Provide detailed explanations of eligibility requirements and plan options
  • - Mentor and support new agents in learning systems and enrollment procedures
  • Won communication challenge for helping our team
  • Achieved a perfect quality and content score for several consecutive months.
  • Scribe for all of our teams meetings

Groundsman

Oakwood Cemetery
06.2023 - 09.2023
  • - Performed landscaping, burial assistance, and grounds upkeep

Porter/Maintenance

Green Facility Solutions
03.2023 - 06.2023
  • - Maintained cleanliness and order within government facility settings

Residential Advisor

Catholic Charities
03.2021 - 10.2022
  • - Supported individuals in residential housing programs, many of whom required Medicaid services
  • - Conducted intakes, managed records, and ensured compliance with care protocols
  • - Facilitated access to basic services and maintained a safe, welcoming environment
  • Created and ran classes geared at teaching clients life skills such as obtaining a job
  • Trained staff in managing client records, and the use of our computer systems

Assistant Manager

Stream Global Services
09.2013 - 03.2015
  • - Delivered remote support for Redbox users, resolving account and access issues across multiple platforms
  • Instructed agents on effective system usage and customer interaction.
  • Managed a small team of agents, monitoring progress

Education

Solano Community College
Fairfield, CA

High School Diploma -

Travis Education Center
Travis AFB, CA
03.2007

Skills

  • - Medicaid & Health Plan Enrollment
  • -Creating New Training material
  • - eMedNY & Siebel Systems
  • - Customer Service & Communication
  • - Remote Call Center Operations
  • - Compliance & Eligibility Guidance
  • - Mentoring & Training New Agents
  • - Data Entry & Multisystem Navigation
  • - Empathetic Client Support

Timeline

Customer Service Representative

Maximus
03.2024 - Current

Groundsman

Oakwood Cemetery
06.2023 - 09.2023

Porter/Maintenance

Green Facility Solutions
03.2023 - 06.2023

Residential Advisor

Catholic Charities
03.2021 - 10.2022

Assistant Manager

Stream Global Services
09.2013 - 03.2015

Solano Community College

High School Diploma -

Travis Education Center
John Milazzo