John Miller
VP And Sr. Technician
Kingwood,TX
Summary
Accomplished Vice President and lead licensed technician with over 26 years experience at a privately owned pool supply company. Extensive experience in sales, operations, and business management. Certified in all aspects of pool maintenance, repair, and installation. Expertise in transitioning business functions to a digital environment, reducing costs, managing staff, and providing a valuable experience for all clients.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Vice President
Northwood Pool Supply, Inc
Humble, Texas
11.2021 - Current
- Managing all aspects of the company, including sales, employee performance, client relationships, administrative functions and executing operations
- Increased client portfolio by 25% bringing an additional $250k in company revenue
- Created digital tracking and reporting for client account activity
- Interacting with equipment manufacturers to ensure utilization of the latest technology
Lead Repair Technician
Northwoods Pool Supply, Inc.
Humble, TX
08.2017 - 11.2021
- Prepared proposals and negotiated contracts for thousands of clients
- Managed daily operations and delegating all employee work schedules
- Negotiated equipment and chemical requirements with vendor companies
- Created digital field service invoicing program, eliminating manual entry, and processing
- Eliminating costs for equipment/chemicals by ensuring accumulation of competitive pricing
- Incorporated extensive hiring program and instituted six-week training program for all new operations employees.
Office Manager
Northwoods Pool Supply, Inc.
Humble, TX
09.2013 - 08.2017
- Directed all office activities including chemical analysis programs, accounts receivables, cash management and customer service
- Directed the move of the company from a previous location to a new campus
- Designed showroom floor and managed inventory requirements
- Streamlined water analysis process and reporting capabilities.
Education
Associate of Science -
Lone Star College System
Kingwood, TX 05.2021 - 05.2023
Skills
Developing and enforcing company policies
Recruiting and Hiring
Client and employee relationship building
Negotiation
Business Development
Staff Management
Operational Management
Long term strategic planning
Institution of technology enhancements
Certification
TDLR Residential Appliance Installation
Timeline
Vice President
Northwood Pool Supply, Inc
11.2021 - Current
Associate of Science -
Lone Star College System
05.2021 - 05.2023
Lead Repair Technician
Northwoods Pool Supply, Inc.
08.2017 - 11.2021
Office Manager
Northwoods Pool Supply, Inc.
09.2013 - 08.2017