Trevor Hill
Wyoming,MI
Summary
Resourceful Product Specialist known for high productivity and efficient task completion. Excel in communication, teamwork, and adaptability, using these soft skills to drive product success and foster collaborative environments. Leveraged knowledge of customer needs to effectively manage and enhance product offerings while delivering innovative solutions. Demonstrated ability to build productive relationships, resolve complex issues and win customer loyalty. Strong history of successful project coordination, team leadership, and inventory management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Specialist
Quality Pool Supply
Byron Center, MI
02.2025 - Current
- Provide customer service support to answer inquiries about product features, pricing, and availability.
- Review technical measurements and plans for swimming pool refurbishment and construction projects.
- Participated in sales meetings and calls, providing expert product knowledge and support.
Inside Sales Representative
Quality Pool Supply
Byron Center, MI
10.2023 - 02.2025
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Successfully grew book of business by xx% in one year
Stock Plant Department Manger
Walter's Gardens Inc.
Zeeland, MI
04.2023 - 10.2023
- Participated actively in strategic planning sessions with top executives from different divisions.
- Analyzed inventory levels and production capabilities for perennial plant propagation.
- Created production forecasts using custom Excel models tailored to each plant variety.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Shipping Coordinator
Walter's Gardens Inc.
Zeeland, MI
12.2021 - 04.2023
- Assisted in developing new processes for improved efficiency within the shipping department.
- Ensured accurate packing lists were included with all outbound shipments as required by customers' specifications.
- Prepared bills of lading for outgoing freight shipments according to established guidelines.
- Monitored inventory levels to ensure timely replenishment of stock items.
- Operated a variety of machinery and tools safely and efficiently.
Assistant Warehouse Manager
Quality Pool Supply
Wyoming, MI
12.2020 - 10.2021
- Ensured accuracy of shipping and receiving documents.
- Supervised a team of employees working in the warehouse area.
- Oversaw the loading and unloading of incoming and outgoing shipments.
Warehouse Management Subcontractor
Wolverine World Wide
Rockford, MI
12.2019 - 12.2020
- Managed an inventory manifest for trade shows and marketing events.
- Custom inventory management for the VP of Facilities
- Tradeshow set and photoshoot logistics.
- Collaborated with corporate employees, and other contractors, to effectively complete projects.
Ecommerce Internship/Purchasing Assistant
Pools Plus Inc.
Grand Rapids, MI
05.2019 - 12.2019
- Analyzed total costs of fulfillment across multiple e-commerce platforms.
- Prepared, packed, and shipped daily orders from online markets.
- Managed Amazon Seller Platform.
- Purchased parts from a manufacturer.
- Processed warranty claims with a manufacturer.
Retail Store Manager
Pools Plus Inc.
Grand Rapids, MI
01.2015 - 05.2019
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Increased total store sales by 20% in the first year.
- Hired, trained, and managed all store staff
- Lead a team of 5 or more employees.
Education
Bachelor of Science - Operations And Supply Chain Management
Ferris State University
Big Rapids, MI12-2019
Skills
- Product knowledge
- Customer service
- Sales support
- Technical analysis
- Inventory management
- Process improvement
Certification
- Certified Pool & Spa Operator for Aquatic Facilities issued by the Pool & Hot Tub Alliance
Timeline
Product Specialist
Quality Pool Supply
02.2025 - Current
Inside Sales Representative
Quality Pool Supply
10.2023 - 02.2025
Stock Plant Department Manger
Walter's Gardens Inc.
04.2023 - 10.2023
Shipping Coordinator
Walter's Gardens Inc.
12.2021 - 04.2023
Assistant Warehouse Manager
Quality Pool Supply
12.2020 - 10.2021
Warehouse Management Subcontractor
Wolverine World Wide
12.2019 - 12.2020
Ecommerce Internship/Purchasing Assistant
Pools Plus Inc.
05.2019 - 12.2019
Retail Store Manager
Pools Plus Inc.
01.2015 - 05.2019
Bachelor of Science - Operations And Supply Chain Management
Ferris State University
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