John Miller
Bozeman,,MT
Summary
Operations and retail specialist with extensive experience in the outdoor recreation industry. Excels in managing customer interactions, coordinating schedules for guided trips, and overseeing inventory processes. Demonstrates strong organizational abilities and a commitment to maintaining high standards in customer service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front of Shop Associate
Dan Bailey's Outdoor Co.
Livingston, MT
2025.05 - Current
- Manage front-of-shop operations to ensure exceptional customer service and smooth daily functions.
- Assist customers in selecting fly fishing gear, apparel, and accessories based on their needs.
- Respond to phone calls, emails, and customer inquiries about products, guided trips, and local fishing conditions, enhancing customer engagement.
- Maintain organized retail displays and ensure products remain well stocked.
- Receive, inspect, price, and merchandise incoming inventory.
- Balance customer service, inventory management, and administrative tasks to support efficient daily store operations.
- Book guided fly fishing trips and coordinate schedules with guides and clients.
Dealer Experience Representative – National Accounts
Simms Fishing Products
Bozeman, MT
2024.07 - 2025.05
- Managed daily orders for major national retailers including Bass Pro Shops, Scheels, Backcountry, and Amazon.
- Maintained customer relationships, ensuring accurate orders and timely fulfillment to enhance satisfaction.
- Ensured customer orders shipped before cancellation deadlines.
- Coordinated with internal departments to resolve order issues, contributing to streamlined processes.
- Generated inventory, backorder, and sales reports using Microsoft Excel to support decision-making.
Customer Service Representative
Simms Fishing Products
Bozeman, MT
2023.11 - 2024.07
- Provided exceptional customer support via phone and email, ensuring customer satisfaction.
- Resolved customer concerns with professionalism and empathy.
- Worked with team members to enhance service quality and foster positive customer experiences.
- Handled multiple priorities while ensuring accuracy in a fast-paced environment.
AmeriCorps Communications & Education Specialist
Montana Fish, Wildlife & Parks
2023.01 - 2023.11
- Coordinated and presented more than 50 educational programs for audiences ranging from kindergarten students to senior citizens.
- Coordinated with Hunter Education instructors to schedule classes, ensuring effective delivery of educational programs.
- Organized and instructed public fly fishing classes, promoting outdoor education and engagement.
- Assisted customers at front counter with licensing and public information requests, enhancing community access to resources.
- Responded to public inquiries by phone and in person.
Field Crew Member
Montana Conservation Corps
2022.05 - 2022.10
- Completed trail construction and maintenance projects enhancing accessibility across state and national public lands.
- Collaborated with team members to efficiently execute tasks in remote backcountry environments, ensuring project goals were met.
- Safely operated hand tools including crosscut saws and axes.
- Practiced sustainable land management while executing physically demanding projects, contributing to environmental conservation.
Education
Bachelor of Arts - Environment, Sustainability And Geography
University of Minnesota Duluth
2022-12
Skills
- Customer service
- Order management
- Inventory management
- Retail operations
- Merchandising
- Microsoft Excel
- Project coordination
- Problem solving
- Team collaboration
- Communication
Timeline
Front of Shop Associate
Dan Bailey's Outdoor Co.
2025.05 - Current
Dealer Experience Representative – National Accounts
Simms Fishing Products
2024.07 - 2025.05
Customer Service Representative
Simms Fishing Products
2023.11 - 2024.07
AmeriCorps Communications & Education Specialist
Montana Fish, Wildlife & Parks
2023.01 - 2023.11
Field Crew Member
Montana Conservation Corps
2022.05 - 2022.10
Bachelor of Arts - Environment, Sustainability And Geography
University of Minnesota Duluth