Summary
Overview
Work History
Education
Skills
Timeline
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Sloane Tanner

Hedgesville

Summary

Experienced customer service professional with a strong work ethic, excellent organizational abilities, and effective communication skills. Proven ability to support management, handle fast-paced environments, and build positive relationships with diverse individuals. Eager to contribute strong interpersonal and multitasking skills to a dynamic team.

Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.

Overview

3
3
years of professional experience

Work History

Front Desk Associate / Gift Shop

Cacapon Resort State Park
Berkeley Springs, WV
03.2026 - Current
  • Delivered exceptional guest service by welcoming guests, managing check-ins/check-outs, and addressing inquiries promptly and professionally
  • Handled reservations, room assignments, and special requests using property management systems
  • Processed payments, maintained accurate billing records, and balanced daily transactions
  • Resolved guest concerns efficiently to ensure a positive experience and high satisfaction ratings
  • Coordinated with housekeeping, maintenance, and other departments to ensure seamless guest services

Customer Service / Kitchen / Ice Cream Shop

River Riders
Harpers Ferry, WV
05.2023 - 01.2024
  • Organized and maintained a clean kitchen environment, including dishwashing and food preparation
  • Served customers as a bartender and provided friendly, efficient service
  • Prepared food and consistently restocked supplies to support daily operations
  • Maintained a clean, organized workspace and supported team members across departments
  • Worked in the ice cream shop, collaborating with coworkers to deliver excellent customer service

Education

Associate of Applied Science - Business

Blue Ridge Community & Technical College
04-2027

Associate of Applied Science - Business

Cecil Community College
North Est, MD

Sports Management

Campbell University
Buies Creek, NC
01-2023

Diploma - undefined

Loudoun Valley High School
Purcellville, VA
01-2023

Skills

  • Customer Service & Guest Relations
  • Phone Operations & Front Desk Support
  • Cash Handling & Register Operations
  • Planning, Scheduling & Organization
  • Materials Handling
  • Strong Communication Skills
  • Team Collaboration
  • Community Service Involvement
  • Guest relations
  • Time management

Timeline

Front Desk Associate / Gift Shop

Cacapon Resort State Park
03.2026 - Current

Customer Service / Kitchen / Ice Cream Shop

River Riders
05.2023 - 01.2024

Sports Management

Campbell University

Diploma - undefined

Loudoun Valley High School

Associate of Applied Science - Business

Blue Ridge Community & Technical College

Associate of Applied Science - Business

Cecil Community College