John Morales
Miami
Summary
Dependable, hard-working professional with over six years of hands-on experience in customer-facing roles. I’ve spent years working in fast-paced environments, communicating with all types of people, and learning how to stay organized under pressure. I’m confident on the phone, quick to learn new systems, and ready to grow into an administrative or remote role that values reliability and strong communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Take-Out Server
Sushi Sake
01.2020 - Current
- Delivered exceptional customer service during peak hours, ensuring timely order processing.
- Trained new staff on operational procedures and customer interaction techniques.
- Streamlined order fulfillment process, reducing wait times for customers.
- Monitored inventory levels, coordinating with kitchen staff to ensure availability of menu items.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Restaurant Busser
Sushi Sake
01.2020 - 08.2021
- Cleaned and organized dining areas to enhance guest experiences.
- Assisted servers by delivering food and beverages promptly and accurately.
- Maintained stock levels of utensils, napkins, and condiments for operational efficiency.
- Supported team members in managing table turnover rates during peak hours.
Education
No Degree - Music Performance - Creative Production
Miami Dade College
Miami, FL08-2026
High School Diploma -
American Academy
Miami, FL07-2019
Skills
- Excellent customer service
- Order accuracy
- Cleanliness standards
- Payment processing
- Problem-solving
- Active listening
- Multitasking Abilities
Certification
- Certified , [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Take-Out Server
Sushi Sake
01.2020 - Current
Restaurant Busser
Sushi Sake
01.2020 - 08.2021
No Degree - Music Performance - Creative Production
Miami Dade College
High School Diploma -
American Academy