John Morales
Miami,FL
Summary
Dedicated and hardworking College Freshman with a passion for teamwork and customer service. Active member of the choir program, demonstrating discipline and collaboration. Eager to gain hands-on experience as a pier agent at the Port of Miami and develop professional skills in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Greeter/Runner
Sms Cruises
Miami, FL
04.2025 - Current
- Welcomed guests with a warm and friendly demeanor, enhancing overall customer experience.
- Assisted with check-in processes, ensuring smooth boarding for passengers.
- Provided information about cruise amenities and itineraries to enhance guest knowledge.
- Coordinated with team members to manage guest flow during peak boarding times.
Education
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Miami-Dade College
Skills
Cultivated strong communication and collaboration skills to enhance team performance
Demonstrated rapid acquisition of new skills while maintaining a strong commitment to work excellence
Assisted customers with inquiries and concerns to enhance satisfaction Supported team members in delivering quality service in hospitality settings Facilitated smooth operations by addressing guest needs promptly
Demonstrated adaptability and reliability in dynamic, fast-paced environments
Demonstrated exceptional organizational and time management capabilities to enhance workflow efficiency
Interests
Customer service and hospitality, Music and performing arts, Professional development and learning new skill
Accomplishments
- 2025 FMEA All-State men’s choir
Extracurricular Activities
Choir Program – Developed teamwork, discipline, and strong public speaking skills through performances and rehearsals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Greeter/Runner
Sms Cruises
04.2025 - Current
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Miami-Dade College