John Morris
Kimberling City,MO
Summary
History of completing forklift repair and maintenance work with accuracy and efficiency. Safety-driven and hardworking with excellent multitasking, communication and problem-solving abilities.
Currently Quadrupole Master Tech forklift technician through MLA.
Knowledge of several 3rd party vendors we deal with, Safely navigate websites to create work orders and request repairs, and submit quotes.
Knowledgeable with operations with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
20
20
years of professional experience
Work History
Field Service Technician
Wiese USA
11.2017 - Current
- Troubleshoot and diagnosed systems and components of different forklift models.
- Read and interpreted mechanical, electrical and hydraulic systems schematics and applied knowledge with each job.
- Diagnosed and repaired mechanical issues on various equipment types.
- Performed routine maintenance and inspections to ensure operational efficiency.
- Collaborated with customers to understand service needs and provide tailored solutions.
- Completed repairs and maintenance procedures for forklift, pallet jacks and man lifts.
- Traveled 95% of time to work on-site at customer locations.
- Trained junior technicians on best practices for equipment servicing and safety protocols.
- Accurately completed service reports and warranty forms.
- Maintained positive relationships with all customers.
- Led on-site installations and maintenance of complex machinery, ensuring optimal functionality.
- Trained and mentored junior technicians on troubleshooting techniques and service protocols.
- Used specialty hand tools, power tools, gauges and equipment on daily basis.
Customer Service Representative/Equipment Technician
True Value Rental
10.2012 - 10.2017
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Jobsite Supervisor
Kirkland Devlopment
04.2006 - 10.2010
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects.
- Complied with all safety protocols in plan coordination, eliminating potential risks.
- Delegated assignments based on site plans, project needs and knowledge of individual team members.
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
- Assisted owners and project manager in budgeting, bidding and award of subcontractors.
Education
Associate of Arts - History/Business
Missouri State University - West Plains
West Plains, MO2006
Skills
- Customer service management
- Proficient in windows
- Culture development
- Documentation and reporting
- Aftersales support
- Staff management
- Budgeting
- Upselling
- Employee supervision
- Team leadership
- Equipment diagnostics
Timeline
Field Service Technician
Wiese USA
11.2017 - Current
Customer Service Representative/Equipment Technician
True Value Rental
10.2012 - 10.2017
Jobsite Supervisor
Kirkland Devlopment
04.2006 - 10.2010
Associate of Arts - History/Business
Missouri State University - West Plains