John Moultrie
Ardmore,Pennsylvania
Summary
Strategic and solutions-driven professional with13+ years of experience in network engineering and switch operations, specializing in network configuration, VLAN management, IP routing, and firewall configuration. Proven expertise in troubleshooting complex network issues, performing hardware maintenance, and executing software installations to optimize system performance. Demonstrated success in project management, coordinating resource allocation for upgrades and installations, and leading cross-functional teams to resolve network challenges. Adept at providing training and support to junior technicians, ensuring quality assurance during vendor installations, and maintaining exceptional customer service. Proficient in remote field technician support, disaster recovery, and implementing new network architectures, with a strong ability to communicate across all organizational levels to meet client needs.
Overview
15
15
years of professional experience
Work History
Senior Switch Technician
T-Mobile USA
01.2010 - 01.2023
- Monitored and troubleshot network performance to minimize downtime
- Scheduled resources for network upgrades and installations
- Managed building, testing, and performance monitoring of network infrastructure
- Conducted inventory management of office hardware and processed RMAs for defective equipment
- Supervised third-party vendor staff and performed quality checks during installations
- Executed maintenance window projects for software and hardware upgrades and migrations
- Led large-scale outage recovery and disaster recovery efforts
- Provided remote support to field technicians for problem resolution
- Collaborated with technology teams to resolve network issues
- Improved network efficiency by30% through successful leadership of multiple upgrade projects
- Enhanced network performance by migrating outdated networking systems to advanced platforms
- Reduced system downtime by effectively troubleshooting complex network issues
- Deployed a new VLAN architecture across multiple locations, streamlining network operations
- Increased data throughput by optimizing network configurations
Fixed Network Engineer/Provisioner
MetroPCS
01.2008 - 01.2010
- Installed, troubleshot, and maintained wireless telecommunications equipment and systems
- Supervised technicians and external vendors during installation and assembly work to ensure quality standards
- Supported major LTE projects and build-outs by coordinating site design and project milestones
- Procured T1 DS1/DS3 circuits from local LECs
- Handled911 provisioning to maintain critical emergency communication capabilities
- Conducted pre-checks to verify facility readiness before installation
- Coordinated, submitted, and tracked circuit delivery throughout the installation process
- Submitted ASR orders via proprietary software and monitored progress until completion
- Resolved circuit design issues, ensuring collaboration with project managers for effective network implementation
- Conducted testing and repairs on equipment and configurations to ensure uninterrupted customer service
Skills
- Technical Support
- Project Management
- Equipment Installation
- IP Routing
- Testing & Troubleshooting
- Software Installation
- Training & Mentoring
- Firewall Configuration
- Routing protocols
- Hardware Maintenance
- Network Configuration
- VLAN Management
- VPN Configuration
- Layer2 and3 troubleshooting
Affiliations
- Certified National Pharmaceutical Representative (CNPR)
- Member, National Association of Pharmaceutical Sales Representatives
Training
- Graduate of the Pharmacology and Pharmaceutical Sales Training Program, 2024
- National Association of Pharmaceutical Sales Representatives
Technical Proficiencies
- HTML & CSS
- Gateway Routers
- RF
- MW
Timeline
Senior Switch Technician
T-Mobile USA
01.2010 - 01.2023
Fixed Network Engineer/Provisioner
MetroPCS
01.2008 - 01.2010
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