John napolitano
Massapequa,NY
Summary
Proven sales representative with a strong track record in customer service. Expertise in relationship building and client satisfaction, driving sales growth through effective communication and targeted account management. Looking to relocate to the Cleveland, OH area by 5/01/2026
Overview
16
16
years of professional experience
Work History
Sales Representative
United Natural Foods, UNFI
Long Island, NY
06.2017 - 01.2020
- Developed strong relationships with clients to drive sales growth and customer loyalty.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Collaborated with cross-functional teams to ensure timely delivery and customer satisfaction.
- Managed inventory levels and coordinated restocking efforts to meet demand efficiently.
- Provided training and support for new team members, fostering a collaborative work environment.
Sales Representative
Kellogg's-Keebler
Long Island, NY
01.2014 - 04.2017
- Analyzed market trends to identify new sales opportunities and enhance competitive positioning.
- Implemented feedback mechanisms to improve service quality and address customer concerns promptly.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Exceeded sales targets through effective planning and goal setting.
Retail Merchandiser
Shelftech Inc
Long Island, NY
08.2003 - 04.2014
- Analyzed market trends to optimize product placement and inventory management.
- Collaborated with sales team to develop effective merchandising strategies that enhance customer experience.
- Trained and mentored junior staff on best practices for visual merchandising and stock organization.
- Implemented promotional displays in alignment with brand guidelines, increasing product visibility.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Science - General Studies
Nassau Community College
Garden City, NY05-1992
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales expertise
- Sales presentations
- Customer needs assessment
Timeline
Sales Representative
United Natural Foods, UNFI
06.2017 - 01.2020
Sales Representative
Kellogg's-Keebler
01.2014 - 04.2017
Retail Merchandiser
Shelftech Inc
08.2003 - 04.2014
Associate of Science - General Studies
Nassau Community College