John Nelson
Tecumseh,KS
Summary
I am a flexible Customer Service Representative offering 6.5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Personable, friendly and solution-oriented NIKE North American Customer Care. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
32
32
years of professional experience
Work History
Call Center Customer Service Representative
Concentrix
Fremont, CA
12.2017 - 06.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Built sustainable relationships and engaged customers by going extra mile.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Merchandise Associate
Nestle DSD
Houston, TX
03.2013 - 12.2016
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Constructed aisle displays and arranged end caps to promote specific products.
Receiving Team Lead
Resers Foods
Topeka, KS
08.1991 - 12.2011
- Used pallet jacks and forklifts with safety and efficiency.
- Inspected incoming shipments to verify adherence to specifications.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KS05.1979
Skills
- Customer need assessment
- Track down missing packages
- Data Entry
- Payment Processing
Languages
Spanish
Professional
Timeline
Call Center Customer Service Representative
Concentrix
12.2017 - 06.2023
Merchandise Associate
Nestle DSD
03.2013 - 12.2016
Receiving Team Lead
Resers Foods
08.1991 - 12.2011
High School Diploma -
Shawnee Heights High School
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