John-Nesha Neal
Fort Myers,FL
Summary
Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Specialist
Ace Hardware
12.2023 - 04.2025
- Dedicated Customer Service Associate committed to providing exceptional support and enhancing customer loyalty at Ace Hardware. Proficient in greeting customers, offering expert product assistance, and efficiently processing transactions to ensure a positive shopping experience. Skilled in resolving customer issues, maintaining store cleanliness, and collaborating with team members to achieve sales targets. Possesses a strong commitment to continuous learning about products and policies, coupled with excellent communication and problem-solving skills.
Hospitality Professional
Discovery Village at Forum
01.2020 - 10.2023
- Dedicated and customer-focused server with experience in providing exceptional dining experiences. Skilled in menu knowledge, order accuracy, and efficient service delivery. Proven ability to create a welcoming atmosphere, address guest needs promptly, and maintain a clean and organized environment. Excellent communication and teamwork skills, with a strong commitment to ensuring guest satisfaction and contributing to a positive restaurant environment.
Resident Care Assistant
Sandy Park Development Center
07.2017 - 12.2020
- Provided comprehensive and empathetic in-home care to a designated caseload of clients, focusing on their safety, comfort, and overall wellness. Responsibilities encompassed assistance with activities of daily living (ADLs) such as bathing, dressing, ambulation, and personal hygiene, alongside the preparation of nutritious, dietary-conscious meals. Medication administration was executed with precision and adherence to prescribed schedules, complemented by meaningful engagement and emotional support to foster a positive and stimulating environment, all while upholding a clean and organized living space.
Education
High School Diploma - General
East Lee County High School
Lehigh Acres, Florida05.2013
Skills
- Communication
- Problem Solving
- Active Listening
- Empathy
- Time Management
- Conflict Resolution
- Multitasking
- CRM Software Proficiency
- Attention to Detail
- Patience
- Service Professional
- Issue Resolution
- Customer-focused
- Multi-tasking
Certification
- CMA - Certified Medication Aide
Timeline
Customer Specialist
Ace Hardware
12.2023 - 04.2025
Hospitality Professional
Discovery Village at Forum
01.2020 - 10.2023
Resident Care Assistant
Sandy Park Development Center
07.2017 - 12.2020
High School Diploma - General
East Lee County High School
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