John Newbern
Oxford
Summary
Proactive professional experienced in crisis management and coaching. Successfully resolved customer complaints and trained new staff, fostering a collaborative environment that prioritizes guest satisfaction and safety.
Overview
6
6
years of professional experience
Work History
Server
Kona Ice
Oxford, NC
01.2026 - Current
- Trained new staff on menu offerings and proper serving techniques to enhance team efficiency.
- Resolved customer complaints swiftly, demonstrating problem-solving skills and commitment to satisfaction.
- Organized and maintained cleanliness of dining area, adhering to health and safety regulations.
- Developed rapport with repeat customers, fostering loyalty and enhancing overall guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Lifeguard
Parkers Peace Pool
Henderson, NC
05.2020 - Current
- Coordinated emergency response drills to improve readiness and effectiveness of lifeguard staff.
- Evaluated performance of lifeguards, providing constructive feedback to foster professional growth.
- Managed scheduling and resource allocation to optimize pool operations and staff coverage.
- Monitored facility safety conditions, addressing potential hazards proactively to maintain a secure environment.
- Engaged with patrons to promote water safety awareness, improving community relations and education efforts.
Lifeguard
Henderson Family Ymca
Henderson, NC
01.2024 - 05.2026
- Educated patrons on pool rules and water safety practices effectively.
- Assisted in training new lifeguards on emergency procedures and best practices.
- Coordinated with team members to maintain surveillance during peak hours, ensuring maximum safety coverage.
- Managed incident reports accurately, documenting any safety concerns or emergencies encountered.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
Education
Associate of Science - Business
Vance Granville Community College
Henderson, NC 05-2026
Skills
- Cleanliness standards
- Team collaboration
- Sales expertise
- Sales techniques
- Incident reporting
- Pool maintenance
- Issue resolution
- Coaching and mentoring
- Teamwork and collaboration
- Decision-making
- Crisis management
- Hazard detection
Timeline
Server
Kona Ice
01.2026 - Current
Lifeguard
Henderson Family Ymca
01.2024 - 05.2026
Lifeguard
Parkers Peace Pool
05.2020 - Current
Associate of Science - Business
Vance Granville Community College