Karina Parker
East Lyme,Connecticut
Summary
Dedicated quick learning mother or 2 that maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. i am very dependable and quick-learning team player with effective communication and organization skills. Also VERY personable and energetic who is committed to delivering excellence in all facets of customer service and administrative support.
Overview
12
12
years of professional experience
Work History
Server
Fat Tuna
Waterford
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Longshots Sports Bar
Uncasville, CT
01.2020 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Receptionist
Total Vision Care Optometry
Uncasville, CT
10.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Pharmacy Technician
Stop And Shop Pharmacy
Waterford, CT
09.2012 - 03.2020
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
East Lyme High School
06.2012
Skills
- Daily Specials Memorization
- Guest Engagement
- Table Setting
- Food Inspection
- Food Delivery
- Food Running
- Safe Food Handling
- Hospitality Service Expertise
- Wine Service
- Cleanliness Standards
- Strong Work Ethic
- Computer Literacy
- Conflict Resolution
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Memory retention
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Order Accuracy
Timeline
Server
Fat Tuna
04.2024 - Current
Receptionist
Total Vision Care Optometry
10.2022 - 02.2023
Server
Longshots Sports Bar
01.2020 - Current
Pharmacy Technician
Stop And Shop Pharmacy
09.2012 - 03.2020
High School Diploma -
East Lyme High School