John Newell
Keystone Heights,USA
Summary
Talented professional manager seeking to fill an executive role.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Methodical service manager offering several years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support.
Overview
53
53
years of professional experience
Work History
Service Manager
Thermal Tech Inc
Jacksonville, FL
02.2026 - Current
- Managed customer inquiries and resolved service-related issues promptly.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Oversaw daily operations and service delivery for thermal solutions.
- Developed service schedules to optimize technician workloads effectively.
- Implemented process improvements to enhance customer satisfaction and efficiency.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Collaborated with customers to offer solutions to service needs.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Coordinated training sessions for staff on equipment usage and safety protocols.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with sales teams to align service offerings with client needs.
Department Supervisor
Lowes
05.2024 - Current
- In charge of 7 employees.
- Overseeing sales floor activities and assisting customers in finding the right products to fill their needs.
- Department Supervisor in Inside Garden.
Sales associate
Ace Hardware
01.2024 - 02.2026
- Sales associate assistant customers in finding items they need and helping in understanding electrical and plumbing needs.
- Sales associate assistant customers in finding items they need.
- Processed transactions efficiently using point-of-sale systems.
- Provided product demonstrations to enhance customer knowledge and engagement.
Project Manager
Thielsch Engineering Corporation
12.2016 - 05.2024
- The company's mission is to reduce operating costs and increase profitability for its clients by improving the reliability, safety, and efficiency of capital equipment and infrastructure.
- It was founded in 1984 and has grown to include multiple branch offices across the United States.
- Thielsch Engineering, Inc. is a professional engineering firm based in Cranston, Rhode Island, that provides a wide range of services including engineering design, failure analysis, process optimization, and energy efficiency services through its RISE Engineering division.
Plant support specialist/ results engineer
American Electric Power
01.1998 - 12.2016
- Operation, inspection and maintenance of 1100 MW Power Station.
- Performed ORM operation risk management assessments as well as Root Cause Analysis and assessment in the event of any equipment failures.
- Maintained all records required by NERC and FERC North American Electric Reliability Corporation.
- Operation, inspection and maintenance of 1100 MW Power Station.
Maintenance Supervisor
Baldwin Steel
Tulsa, USA
01.1996 - 12.1998
- Supervised maintenance crew in a steel production environment.
- Maintenance and repair of various processing equipment.
- Roll formers, cut to length mill, banding and automatic conveyors as well as cranes and rail equipment.
- Supervised maintenance crew in a steel production environment.
Campus plant operations and maintenance
University Campus San Diego
01.1994 - 12.1996
- Maintained and operated campus utility plant.
- Equipment Boilers, steam turbines, chillers, absorbers, high temp water and chill water systems as well as all campus buildings and utilities.
- Maintained and operated campus utility plant.
Boiler technician
United States Navy
09.1973 - 02.1994
- Operation, repair, and maintenance of ships' steam propulsion systems.
- Led a team of 40 engineers as Chief Petty Officer, overseeing technical operations and personnel development.
- Operation, repair, and maintenance of ships' steam propulsion systems.
Education
Activities
Not Specified
Timeline
Service Manager
Thermal Tech Inc
02.2026 - Current
Department Supervisor
Lowes
05.2024 - Current
Sales associate
Ace Hardware
01.2024 - 02.2026
Project Manager
Thielsch Engineering Corporation
12.2016 - 05.2024
Plant support specialist/ results engineer
American Electric Power
01.1998 - 12.2016
Maintenance Supervisor
Baldwin Steel
01.1996 - 12.1998
Campus plant operations and maintenance
University Campus San Diego
01.1994 - 12.1996
Boiler technician
United States Navy
09.1973 - 02.1994