John Newton
Louisville,KY
Summary
Goal-oriented manager with distinguished experience in the mortgage industry and proven leadership abilities. Expert in increasing productivity, conversion, and customer satisfaction while driving revenue and sales. Committed to data driven, one on one, coaching to optimize each employee's talent.
Overview
21
21
years of professional experience
Work History
Sales Manager/Sr. Mortgage Banker
Real Genius LLC
06.2013 - Current
- Recruite, hire, traine, and co-manage a team of 20 to 45 Mortgage Bankers.
- Originate mortgage loans to meet or exceed sales goals.
- Build and maintain customer relationships.
- Analyze sales data for individual Mortgage Bankers.
- Utilize sales data analysis to coach each Mortgage Banker to increase lead conversion, fundings, and customer retention.
- Provide answers for loan scenario and underwriting guideline questions from Mortgage Bankers.
- Assist with setting goals and strategic planning for individual Mortgage Bankers and the company.
- Resolved customer escalations and concerns.
Renovation Loan Specialist
HomeServices Lending
04.2011 - 06.2013
- Originated, processed, and closed FHA and Conventional Renovation Mortgage Loans.
- Developed referral sources (Realtors, Contractors, and Loan Officers).
- Conducted product training and educational seminars for realtors to educated them on the value of renovation financing.
- Created co-branded marketing materials to help realtors sell their listings.
Construction Project Manager
Orange Restoration
12.2008 - 04.2011
- Managed all phases of construction and mitigation projects resulting from fire, water, and storm damage.
- Estimated job cost and ensured quality control and profitability.
- Worked with insurance companies to provide an excellent customer experience and to expedite claim settlement.
- Marketed our services to referral sources (insurance agents, claims adjusters, contractors, and realtors).
Marketing Sales Specialist
State Farm Insurance Inc
12.2006 - 12.2008
- Educated customers about insurance and financial services product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Marketed our services to referral sources (realtors, title companies, and restoration companies).
Sales Manager and Mortgage Banker
United Mortgage Lenders
08.2002 - 11.2006
- Recruited, hired, trained, and managed a successful team of 10+ Mortgage Bankers.
- Originated mortgage loans to meet or exceed sales goals.
- Built and maintained customer relationships.
- Analyzed sales data for individual Mortgage Bankers.
- Utilized sales data analysis to coach each Mortgage Banker to increase lead conversion, fundings, and customer retention.
- Provided answers for loan scenario and underwriting guideline questions from Mortgage Bankers.
- Assisted with setting goals and strategic planning for individual Mortgage Bankers and the company.
- Resolved customer escalations and concerns.
Education
Bachelor of Science - Marketing And Economics
University of Louisville
Louisville, KY05.1997
Skills
- Excellent Communication Skills
- Relationship Building
- Sales Statistics Analysis
- Goal Setting and Achievement
- Sales Team Training
- Problem Resolution
Timeline
Sales Manager/Sr. Mortgage Banker
Real Genius LLC
06.2013 - Current
Renovation Loan Specialist
HomeServices Lending
04.2011 - 06.2013
Construction Project Manager
Orange Restoration
12.2008 - 04.2011
Marketing Sales Specialist
State Farm Insurance Inc
12.2006 - 12.2008
Sales Manager and Mortgage Banker
United Mortgage Lenders
08.2002 - 11.2006
Bachelor of Science - Marketing And Economics
University of Louisville
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