Sarah Beck
Clinton Township,MI
Summary
Experienced with mortgage origination, underwriting, and client advisement. Utilizes comprehensive knowledge of lending regulations and market trends to offer valuable insights. Track record of building strong client relationships and ensuring high satisfaction rates.
Overview
12
12
years of professional experience
Work History
Mortgage Banker
Rocket Mortgage
04.2024 - Current
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
- Located and pre-qualified customers for mortgages.
- Delivered prompt communication with all parties involved in transactions, fostering strong professional relationships.
- Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.
- Connected borrowers to appropriate resources for resolving credit issues when necessary, improving chances for future approval success.
- Participated in ongoing training programs to stay up-to-date on industry developments and enhance professional growth.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Sales Representative Team Leader
Dewitt Home Services
02.2023 - 03.2024
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
Senior Partner Development Manager
Rocket Mortgage
05.2020 - 05.2022
- Expanded the firm''s clientele base by nurturing long-term relationships with key industry stakeholders.
- Managed a diverse portfolio of clients across various industries, ensuring personalized service and attention to detail.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed Partners for the organization and then helped close to a 1000 partners obtain an MLO license.
- Overcame many objections and essentially sold people on joining the Rocket Pro Originate program, this was not easy as I was essentially recruiting people to take a second job.
- Expanded customer base through cold calling, networking, and relationship building.
- Won many awards at this sales role for always being in the top of my region, including the biggest award you can win at Rocket Mortgage, Rock Olympics
Sales Representative
1800Hansons
01.2013 - 05.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Negotiated and quoted prices, terms of sale and service agreements.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Obtained state residential builders sales license.
- Always met or exceeded sales goals, and was always in the top 5% of sales people.
Education
No Degree - Marketing
Macomb Community College
Warren, MINo Degree - Marketing
Rochester Institute of Technology
Rochester, NYBachelor of Arts - Business Administration
Baker College
Clinton Township, MI05-2009
Skills
- Loan Structuring
- Loan Servicing
- Purchasing Processes
- Document Preparation
- Persuasive Negotiator
- Strong Interpersonal Skills
- Energetic and Driven
- People Oriented
- Dependable
- Motivated Team Player
- Excellent Communication Skills
- Can Overcome Objections
- Competitive and Confident Closer
Timeline
Mortgage Banker
Rocket Mortgage
04.2024 - Current
Sales Representative Team Leader
Dewitt Home Services
02.2023 - 03.2024
Senior Partner Development Manager
Rocket Mortgage
05.2020 - 05.2022
Sales Representative
1800Hansons
01.2013 - 05.2020
No Degree - Marketing
Macomb Community College
No Degree - Marketing
Rochester Institute of Technology
Bachelor of Arts - Business Administration
Baker College
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