John N. Fox
Prattville
Summary
Seeking a challenging remote position in healthcare with a client/patient focus.
Overview
45
45
years of professional experience
Work History
Client Success Executive
Altera Healthcare (a.k.a – HBOC, McKesson, Allscripts and Altera Healthcare)
01.2023 - Current
- Responsible for overall Client Success
- Onboarding of new clients.
- Conducting bi-weekly client calls to review open issues.
- Trusted Advisor
- Road mapping
- Work from home
Principal Client Technology Account Manager
Application Hosting Services (McKesson, Allscripts and Altera Healthcare)
01.2014 - 01.2023
- Responsible for application hosting service delivery of both clinical and financial applications.
- Ensure proper functioning of hosting applications with the use of technology and alerting.
- Ensure clients applications/systems are upgraded to include all clinical and financial regulatory enhancements for both security and configurations standards.
- Work from home
Director of Clinical Application Management Services
McKesson Managed Services
01.2009 - 01.2014
- Responsible for overall service delivery of upgrades, support and maintenance of clinical applications for 30 clients – Managed58 team members throughout the US and Canada.
- Also developed a new service offering – Physician First Line – VIP service devoted to physician adoption of technology through education and mentoring.
- 2012 – Received the highest net-promoter score (customer satisfaction) from within McKesson Provider Technologies
- Work from home
Director of Centers of Excellence
McKesson Outsourcing Services Group
01.2005 - 01.2009
- Responsible for service delivery of implementation, support and maintenance of McKesson applications for 24 McKesson Outsourced Customer – IT Outsourcing. Team included, Clinical, Financial, Technical Centers of Excellence
- Work from home
Manager – Clinical Center of Excellence
McKesson Outsourcing Services Group
01.2002 - 01.2005
- Responsible for service delivery of implementation, support, and maintenance of McKesson clinical applications for 24 McKesson Outsourced Customer – IT Outsourcing
- Work from home
Lead Clinical Analyst – Specializing in Horizon Core Clinical Applications
McKesson Outsourcing Services Group
01.2000 - 01.2002
- Build, implementation, support, and training.
- Work from home
Senior Clinical Application Analyst
McKesson – IT Outsourcing – Baptist Health
01.1998 - 01.2000
- Project Manager – Center Clinical Suite installation
- Project Manager - Pathways Care Manager support with database rebuild. Was responsible for marked improvements in overall Nursing and Physician satisfaction.
- STAR Nursing support for Crenshaw Baptist Hospital.
- Business Objects/Clinical Query report writer.
- Market Clinical Coordinator for Meditech’s Nursing and Order Entry modules with support to a four-facility market.
- Montgomery, Alabama
Market Clinical Coordinator
Columbia Healthcare
01.1998 - 01.1998
- Development of Nursing/Clinical Modules for a four-facility market.
- Streamline of Nursing Education process.
- Support and Maintenance of all Nursing and Interdisciplinary Documentation Forms, Order Management tables.
- Ad hoc Report development for measurement and management.
- South Alabama Market
Nursing Core Team Leader
Columbia Regional Medical Center
01.1996 - 01.1998
- Coordination of twelve-member team for conversion and implementation of Nursing, Ancillary and Order Entry Modules.
- Standardization of all Nursing Documentation of all enterprise facilities
Nurse Director/Staff Positions
St. Margaret’s Hospital (a.k.a. Humana Montgomery, Columbia Regional Medical Center)
01.1996 - 01.1996
- Management positions include: Emergency Services Director, Nursing Administrative Supervisor (all shifts) and Nurse Director Open Heart/General Surgery and Endoscopy.
- Staff positions include: Emergency Department Staff/Charge Nurse and Open Heart Surgery Team Leader
Registered Nurse Management/Staff Positions
Vaughan Regional Medical Center
01.1983 - 01.1986
- Nurse Coordinator Emergency Department and Day Surgery.
- Evening shift Nursing Administrative Supervisor
Registered Nurse Staff/Charge Nurse
Baptist Medical Center
01.1981 - 01.1983
- Staff Nurse - Medical/Surgical ICU
- Charge Nurse, day shift Medical/Surgical ICU
Licensed Practical Staff Nurse
New Vaughn Hospital
01.1980 - 01.1981
- Staff Nurse – Medical/Surgical Nursing Unit
- Staff Nurse – Emergency Department
Education
Nursing
Wallace College
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
Qualifications
Over 30 years experience in Healthcare as a Registered Nurse with 16 years devoted to clinical nursing/administration and 20 plus years clinical information systems and technology in both hospital and vendor settings. I have a proven track record of being a trusted advisor, patient/client advocate and mentor. My focus is always on thoughtful planning, execution and providing excellent/quality customer care. I maintain my Alabama Board of Nursing RN license by staying up to date and in good standing through required education and by staying up to date on current standards of nursing practice through additional education/seminars/webinars.
Timeline
Client Success Executive
Altera Healthcare (a.k.a – HBOC, McKesson, Allscripts and Altera Healthcare)
01.2023 - Current
Principal Client Technology Account Manager
Application Hosting Services (McKesson, Allscripts and Altera Healthcare)
01.2014 - 01.2023
Director of Clinical Application Management Services
McKesson Managed Services
01.2009 - 01.2014
Director of Centers of Excellence
McKesson Outsourcing Services Group
01.2005 - 01.2009
Manager – Clinical Center of Excellence
McKesson Outsourcing Services Group
01.2002 - 01.2005
Lead Clinical Analyst – Specializing in Horizon Core Clinical Applications
McKesson Outsourcing Services Group
01.2000 - 01.2002
Senior Clinical Application Analyst
McKesson – IT Outsourcing – Baptist Health
01.1998 - 01.2000
Market Clinical Coordinator
Columbia Healthcare
01.1998 - 01.1998
Nursing Core Team Leader
Columbia Regional Medical Center
01.1996 - 01.1998
Nurse Director/Staff Positions
St. Margaret’s Hospital (a.k.a. Humana Montgomery, Columbia Regional Medical Center)
01.1996 - 01.1996
Registered Nurse Management/Staff Positions
Vaughan Regional Medical Center
01.1983 - 01.1986
Registered Nurse Staff/Charge Nurse
Baptist Medical Center
01.1981 - 01.1983
Licensed Practical Staff Nurse
New Vaughn Hospital
01.1980 - 01.1981
Nursing
Wallace College
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