John Nguyen
San Antonio,TX
Summary
Customer service professional with extensive experience in fast-paced environments. Skilled in appointment scheduling, client communication, and maintaining a clean workspace. Proven ability to build repeat business through effective client education and exceptional service.
Overview
9
9
years of professional experience
Work History
Lash Technician
Gala Nails
Midland, San Antonio, TX
05.2019 - Current
- Kept up with booking appointments and cancellations.
- Maintained a clean and organized workstation while adhering to health and safety regulations.
- Educated clients on proper aftercare to maximize lash extension longevity.
- Build and maintain clients to repeat business and potential referrals.
Delivery Associate
Atlas Carrier Services
Von Ormy, TX
05.2024 - 09.2024
- Energetic driver with experience utilizing handheld devices, smartphones, and GPS systems to track packages and communicate with dispatchers.
- Efficiently sorted and loaded packages, ensuring accurate routing and safety protocol adherence.
- Maintained a clean driving record and adhered to all traffic laws and safety regulations to ensure the safety of self, customers, and fellow road users.
- Transported and safely delivered items to prevent damage or loss.
Transportation Specialist
Uber
San Antonio, TX
07.2023 - 04.2024
- Driver rating of 4.95/5.00 after completing 1,879 trips.
- Awarded the top driver achievement in San Antonio.
- Customer service and communication.
- Financial and expense tracking.
Assistant Manager
Veneto Nails
San Antonio, TX
10.2022 - 08.2023
- Provided friendly greetings and assisted clients upon arrival, supporting a welcoming atmosphere.
- Supported the GM in daily tasks.
- Assisted in recruiting and training staff.
- Handled cash and credit card transactions accurately, balancing closing tills.
Sales Associate
Cotton On
San Antonio, TX
02.2020 - 01.2021
- Top sales lead in the district and customer satisfaction.
- Greet and assist customers providing promotions and recommendations.
- Processing transactions accurately and securely using the POS systems.
- Clean and organizing the floor, includes folding, restocking merchandise, and managing inventory.
Manager
Gala Nails
Midland, TX
05.2016 - 07.2019
- Supervise and train staff, providing guidance and support to ensure exceptional service.
- Monitor salon performance to improve efficiency and profitability.
- Ensure compliance with health and safety regulations and maintain a clean and sanitary environment.
- Handle customer concerns or complaints in a professional manner, ensuring customer satisfaction.
Education
High School Diploma -
Robert E. Lee
Skills
- Organized
- Dependable
- Strong customer service skills
- Detail oriented
- Outstanding communication skills
- Team Collaboration
- Hard-working
- Public interaction in fast-paced settings
- Microsoft Office Proficiency
- Appointment Scheduling
Timeline
Delivery Associate
Atlas Carrier Services
05.2024 - 09.2024
Transportation Specialist
Uber
07.2023 - 04.2024
Assistant Manager
Veneto Nails
10.2022 - 08.2023
Sales Associate
Cotton On
02.2020 - 01.2021
Lash Technician
Gala Nails
05.2019 - Current
Manager
Gala Nails
05.2016 - 07.2019
High School Diploma -
Robert E. Lee
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