John Niski
Youngstown,OH
Summary
Driven professional with a proven track record at Leppo Rents, adept in customer service and equipment repair. Excelled in enhancing rental service interest through targeted promotions and ensured customer satisfaction with in-depth education on safety and usage. Demonstrated exceptional communication and heavy lifting skills, contributing to increased workflow efficiency and positive customer feedback at Youngstown Propane.
Overview
19
19
years of professional experience
Work History
Rental Technician
Leppo Rents
06.2018 - Current
- Assisted in developing promotional offers targeting specific demographics or events that generated increased interest in rental services offered by the company.
- Educated customers on proper usage, safety guidelines, and care of rented equipment to minimize risk of accidents or damage.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Managed financial transactions accurately while maintaining strict adherence to company protocols regarding cash handling practices.
Installer Service Specialist
Youngstown Propane
09.2005 - 01.2018
- Optimized workflow efficiency through continuous evaluation of current systems and implementation of necessary improvements.
- Contributed to a positive working environment by actively participating in team meetings, sharing ideas, and providing constructive feedback on projects.
- Continuously refined technical skills by attending relevant training sessions, workshops, and industry conferences to stay current on best practices in the field.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
- Increased productivity by maintaining a clean and organized work environment during each job.
- Maintained up-to-date knowledge on industry trends, new products, and best practices to enhance overall performance as an Installer Service Specialist.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Ensured timely completion of projects by coordinating closely with team members and supervisors.
- Expedited service appointments by effectively managing a daily schedule of installations and repairs.
- Repaired and replaced worn and damaged components.
Education
High School Degree -
Cardinal Mooney High School
Youngstown, OH1988
Skills
- Patience and Tolerance
- Heavy Lifting
- Customer Support
- Safety Procedures
- Equipment Repair
- Customer Service
- Excellent Communication
Bobcat online training
Took online classes and completed up to silver
Timeline
Rental Technician
Leppo Rents
06.2018 - Current
Installer Service Specialist
Youngstown Propane
09.2005 - 01.2018
High School Degree -
Cardinal Mooney High School
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