John OBrien
Delray Beach
Summary
Results-driven operations manager with a strong focus on customer satisfaction, financial analysis, and process optimization. Proven track record in streamlining workflows and enhancing vendor relationships to drive business success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator
Levittown Mower INc
Levittown, NY
07.2013 - 06.2022
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to minimize costs and improve service delivery.
- Implemented maintenance schedules for equipment, enhancing reliability and reducing downtime.
- Trained and mentored staff on best practices in customer service and equipment handling.
- Developed marketing strategies to increase brand visibility and attract new customers.
- Fostered vendor relationships, negotiating contracts to secure favorable terms and pricing.
- Streamlined operational processes, resulting in improved efficiency and reduced waste across services.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
General Manager
Long Island Power Equipment
Hicksville, NY
05.1993 - 03.2013
- Formulated and executed operational strategies to optimize efficiency across multiple departments.
- Directed cross-functional teams to enhance operational efficiency and service delivery.
- Oversaw inventory systems to enhance stock management and minimize waste.
- Directed budget planning and financial forecasting initiatives to uphold fiscal responsibility.
Education
High School Diploma -
East Meadow High School
06-1976
High School Diploma -
East Meadow HS
East Meadow, NY06-1976
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Strategic planning
- Payroll processing
- Relationship management
- Financial analysis
- Operational reporting
- Budget development
- Marketing strategy development
- Client relationship management
- Recruiting and hiring
- Vendor negotiation
- Regulatory compliance
- Pricing strategy development
- Preventative maintenance
- Cashflow management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer-oriented
- Equipment operation
- Schedule management
- Vehicle inspections
- Materials transport
- Accurate record keeping
- Safe driving practices
- Hazardous materials handling
- Load security
- Safe driving
- Damage control
- Attention to detail
- Mechanical tools
- Time management
- Delivery scheduling
- Vehicle maintenance
- GPS and route planning
Accomplishments
- Resolved product issue through consumer testing.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Fowley Bell shore small engine repair
1993 Home study trouble shooting small engine repair
Also manufacture service schools
Toro
Scag
Exmark
Walker
Encore
Fradan
Little wonder
Giant vac
Redmax
Echo;Shindawa
Briggs and Straton
Honda
Kawasaki
Tecumseh
Clubcar
Timeline
Owner/Operator
Levittown Mower INc
07.2013 - 06.2022
General Manager
Long Island Power Equipment
05.1993 - 03.2013
High School Diploma -
East Meadow High School
High School Diploma -
East Meadow HS