John O'Donnell
Lake Grove
Summary
Performance driven retail professional offering a natural leadership talent and advanced team building abilities developed over 16 years of industry experience. Able to consistently improve employee motivation, customer satisfaction, and team performance with hands on strategies. Skilled at organizing workloads to efficiently meet high volume retail needs. Designing a sales plan and making sure it is carried out with the sales force.
Overview
16
16
years of professional experience
Work History
General Sales Manager
Smith Haven Mazda
03.2024 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Upheld company policies and implemented standards fairly.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
Used Car Manager
Smith Haven Mazda
05.2020 - 02.2024
- Train and motivate sales team with process and sales plan
- Purchasing of inventory for the dealership
- Selling and wholesaling of retail and wholesale units
- Working close with the sales team to close deals
- Conducted end-of-month profit reporting for all used vehicle sales.
- Working with the auctions Manheim, Adesa, and Southern Auto Auction
Special Finance Manager
Smith Haven 112
08.2018 - 05.2020
- Ensured timely funding of approved loans by diligently following up with both customers and lenders on outstanding documentation requirements.
- Increased special financing approvals by developing strong relationships with lenders and maintaining a thorough understanding of their guidelines.
- Identified areas for improvement in the overall special finance department, implementing changes that led to increased efficiency and profitability.
- Played an integral role in the dealership''s overall growth by consistently delivering exceptional results within the special finance department.
- Trained and mentored a ream of five to boost individual and team performance.
- Worked closely with banks on chapter 7 and 13 issues
- Reviewed financial documents, pay stubs and statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Finance Manager
Nardy Honda Smithtown
03.2017 - 08.2018
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processing dmv paperwork and credit applications.
- Worked on making great relationships with the banks to get my customers the most out of their deal.
Used Car Sales Manager
Smith Haven Mazda
10.2014 - 02.2017
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory replenishment.
Salesperson
Nardy Honda Smithtown
11.2009 - 10.2014
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Stayed current on company offerings and industry trends.
Education
High School Diploma -
HAUPPAUGE HIGH SCHOOL
Hauppauge, NY06-2004
Skills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Training and coaching
- Profitability improvement
- Marketing and sales
- Customer relations
- Bank and vendor relationships
- Dedication
Timeline
General Sales Manager
Smith Haven Mazda
03.2024 - Current
Used Car Manager
Smith Haven Mazda
05.2020 - 02.2024
Special Finance Manager
Smith Haven 112
08.2018 - 05.2020
Finance Manager
Nardy Honda Smithtown
03.2017 - 08.2018
Used Car Sales Manager
Smith Haven Mazda
10.2014 - 02.2017
Salesperson
Nardy Honda Smithtown
11.2009 - 10.2014
High School Diploma -
HAUPPAUGE HIGH SCHOOL
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