Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Oliver

Trussville

Summary

Dynamic professional with extensive experience in HVAC and operations management, notably at Alatec Heating & Cooling. Proven track record in streamlining processes and enhancing team efficiency. Skilled in diagnosing complex systems and fostering customer relationships. Holds Alabama State HVAC Contractor and Universal EPA certifications, demonstrating technical expertise and commitment to excellence.

Overview

28
28
years of professional experience

Work History

Inside Sales Representative

Wittichen Supply
09.2024 - Current
  • Engaged with customers to identify needs and recommend appropriate products.
  • Assisted in managing customer inquiries through phone and email communication.
  • Developed product knowledge to effectively address customer questions and concerns.
  • Supported sales team by maintaining accurate records of customer interactions.

Service Technician

Trinity Contractor
04.2022 - 09.2024
  • Diagnosed and repaired malfunctioning equipment to ensure optimal performance.
  • Conducted routine maintenance checks on machinery to prevent downtime.
  • Collaborated with team members to troubleshoot technical issues effectively.
  • Utilized diagnostic tools and software for accurate problem identification.

Operation Manager

Alatec Heating & Cooling
10.2010 - 04.2022
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Led cross-functional teams to implement strategic initiatives and improve service delivery.
  • Developed and monitored key performance indicators to assess operational effectiveness.
  • Coordinated resource allocation to optimize workflow and meet project deadlines.

Production Manager

Perfect Service Heating & Air
03.2007 - 10.2010
  • Oversaw daily production operations, ensuring adherence to safety and quality standards.
  • Implemented process improvements, enhancing workflow efficiency and reducing downtime.
  • Trained and mentored production staff, fostering skill development and team cohesion.
  • Monitored inventory levels, coordinating with supply chain for timely material availability.

Service Technician

Pride Heating & Cooling
01.2002 - 03.2007
  • Maintained detailed records of service activities for compliance and tracking.
  • Adapted quickly to new technologies and procedures in service operations.
  • Assisted customers with technical inquiries, providing timely solutions.

Service Technician/Installer

Steel City Heating and Air
05.1997 - 01.2002
  • Diagnosed and repaired electrical, plumbing, and HVAC systems to ensure optimal functionality.
  • Conducted routine maintenance checks to prevent equipment failures and extend lifespan of systems.
  • Collaborated with customers to identify service needs and recommend appropriate solutions for improvement.
  • Trained junior technicians on equipment handling, safety protocols, and service procedures to enhance team efficiency.

Education

High School Diploma -

Victory Christian
Pell City, AL

Skills

    Alabama State HVAC Contractor

    #10094

    Master Gas fitter

    #MG-0745

    Universal EPA Certification

    #159282061340

Timeline

Inside Sales Representative

Wittichen Supply
09.2024 - Current

Service Technician

Trinity Contractor
04.2022 - 09.2024

Operation Manager

Alatec Heating & Cooling
10.2010 - 04.2022

Production Manager

Perfect Service Heating & Air
03.2007 - 10.2010

Service Technician

Pride Heating & Cooling
01.2002 - 03.2007

Service Technician/Installer

Steel City Heating and Air
05.1997 - 01.2002

High School Diploma -

Victory Christian

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John Oliver