Nicole Miller
Lenoir,NC
Summary
Results-driven Inside Sales Representative and Account Management professional with 15+ years of experience supporting enterprise customers, channel partners, distributors, and project stakeholders. Extensive expertise in fiber optic infrastructure, transceivers, structured cabling, data center connectivity, technical sales support, project coordination, and customer relationship management. Proven ability to manage complex opportunities, coordinate crossfunctional teams, drive revenue growth, and deliver exceptional customer experiences. Recognized for technical product expertise, problem-solving abilities, and building strong partnerships that contribute to organizational success.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
LEGRAND – Data, Power & Control Division
Hickory, NC
02.2020 - Current
- Managed strategic distributor and end-user accounts, including CDW, TD SYNNEX, AB Distributing, Ingram Micro, and other national channel partners, to optimize sales opportunities.
- Manage strategic distributor and end-user accounts including CDW, TD SYNNEX, AB Distributing, Ingram Micro, and other national channel partners.
- Serve as a primary sales resource for fiber optic infrastructure, transceivers, AOC/DAC assemblies, structured cabling, racks, and data center connectivity solutions.
- Supported customers with technical product selection and compatibility validation for network connectivity solutions across Cisco, Arista, Juniper, HPE, Dell, Fortinet, and other leading platforms, ensuring effective implementations.
- Develop and manage quotations, pricing requests, bids, and special pricing opportunities utilizing SAP and CPQ systems.
- Support customers with technical product selection, compatibility validation, and network connectivity solutions across Cisco, Arista, Juniper, HPE, Dell, Fortinet, and other leading platforms.
- Coordinate with engineering, product management, operations, and distributor teams to deliver customized customer solutions.
- Delivered product training and technical expertise to distributors, partners, and internal sales teams, enhancing product knowledge and sales readiness.
Project Manager
LOWE'S COMPANIES
Wilkesboro, NC
06.2015 - 02.2020
- Managed residential installation projects including fencing, decking, roofing, HVAC systems, windows, doors, and other home improvement services.
- Coordinated project scheduling between customers, stores, installers, vendors, and delivery teams.
- Coordinated project scheduling among customers, stores, installers, vendors, and delivery teams to optimize workflow.
- Arranged and monitored material deliveries to meet project timelines and align with customer expectations.
- Reviewed sales orders to ensure products, materials, labor, permits, and services were sold and quoted accurately prior to project initiation.
- Arranged and monitored material deliveries to ensure project timelines and customer expectations were met.
- Managed project documentation, installation requirements, and contractor communications.
- Reviewed completed projects for accuracy and quality assurance prior to installer payment processing.
- Ensured high customer satisfaction while managing multiple projects in fast-paced environment.
Store Support
LOWE'S COMPANIES
Wilkesboro, NC
07.2013 - 06.2015
- Provided real-time support and solutions for stores nationwide using multiple enterprise systems and applications.
- Delivered product and operational support utilizing Mainframe, Sterling, GLS1, Vendor Tree, Client Server, ISST, and Purchase Order Direct.
- Assisted store personnel with process guidance, troubleshooting, and issue resolution.
- Mentored new team members and facilitated onboarding initiatives.
- Consistently achieved first-call resolution objectives while maintaining exceptional customer service standards.
Repair Services Specialist
LOWE'S COMPANIES
Wilkesboro, NC
07.2011 - 06.2013
- Coordinated appliance and outdoor power equipment service appointments in a high-volume contact center environment.
- Troubleshot customer issues and identified appropriate service solutions.
- Participated in pilot programs designed to improve troubleshooting processes and customer experience.
- Supported escalations, special projects, and training initiatives.
- Received multiple Certificates of Service Excellence for outstanding customer service and performance.
Resolution Specialist
Convergys Inbound Call Center
Hickory, NC
07.2009 - 06.2011
- Assisted customers with AT&T wireless, internet, television, and home phone services.
- Managed escalated customer concerns and complex account issues.
- Supported agents with technical and service-related questions.
- Assisted with sales initiatives involving upgrades and bundled service offerings.
Credit/Office Manager
Farmers Furniture
Forest City, NC
01.2005 - 06.2007
- Managed daily store operations while supporting sales and customer service teams.
- Processed credit applications, financing approvals, and contract documentation.
- Oversaw collections, inventory control, cash management, and delivery scheduling.
- Maintained strong customer relationships while ensuring operational efficiency.
Education
Business Management
Isothermal Community College
Spindale, NC06-2000
Nursing
East Carolina University
Greenville, NC12-1997
Skills
- Technical Product Expertise
- Enterprise Customer Support
- Revenue Growth & Opportunity Management
- Project Lifecycle Management
- Contractor & Vendor Coordination
- Customer Retention & Relationship Building
- Problem Resolution & Escalation Management
- Channel Sales & Distribution
- Account Management
- Sales Operations
Personal Information
Title: Inside Sales Representative
Timeline
Inside Sales Representative
LEGRAND – Data, Power & Control Division
02.2020 - Current
Project Manager
LOWE'S COMPANIES
06.2015 - 02.2020
Store Support
LOWE'S COMPANIES
07.2013 - 06.2015
Repair Services Specialist
LOWE'S COMPANIES
07.2011 - 06.2013
Resolution Specialist
Convergys Inbound Call Center
07.2009 - 06.2011
Credit/Office Manager
Farmers Furniture
01.2005 - 06.2007
Nursing
East Carolina University
Business Management
Isothermal Community College