John Omlor
Angola
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
District Manager
Made In America Store
Elma
07.2010 - Current
- Led overall operations across multiple retail locations to enhance customer experience.
- Developed training programs for staff to improve service quality and efficiency.
- Oversaw inventory management processes to ensure product availability and accuracy.
- Implemented operational strategies to streamline workflows and reduce costs.
- Fostered relationships with local suppliers to support the store's mission and values.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Reviewed completed work to verify consistency, quality, and conformance.
- Performed routine inspections of equipment and facilities for maintenance needs.
- Documented maintenance activities and reported issues to management promptly.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Cleared walkways of snow and ice during winter months.
- Implemented preventative maintenance schedules to reduce breakdowns and extend equipment lifespan.
Store Manager
Party City
Cheektowaga
08.2004 - 07.2010
- Managed daily store operations and ensured optimal product presentation.
- Trained and supervised staff on customer service and sales techniques.
- Developed promotional displays to enhance seasonal merchandise visibility.
- Coordinated staff schedules to optimize coverage during peak hours.
- Conducted regular team meetings to communicate goals and expectations.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed routine inspections of equipment and facilities for maintenance needs.
- Operated hand and power tools to complete maintenance tasks efficiently.
- Documented maintenance activities and reported issues to management promptly.
Education
High School Diploma -
Yough
Herminie, PA05-1980
Skills
- Operational management
- Inventory management
- Staff recruitment
- Vendor negotiation
Timeline
District Manager
Made In America Store
07.2010 - Current
Store Manager
Party City
08.2004 - 07.2010
High School Diploma -
Yough