JOHN OPOKU AWUAH
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Service Entry Technician
Walmart
HOUSTON, Texas
09.2023 - 04.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Prepared daily activity reports summarizing activities related to customer support requests.
Customer Service Associate
Amazon.com Inc
Remote, CA
07.2022 - 09.2022
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Maintained an organized system for tracking customer interactions and feedback.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Followed up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
Education
Bachelor of Science - Cloud Computing And Solutions
Purdue University
West Lafayette, IN12-2027
Bachelor of Science - Actuarial Science
Kwame Nkrumah University Of Science And Technology
Kumasi ,Ghana06-2013
Skills
- Product support
- Customer service excellence
- Customer Relationship Management (CRM)
- Sales Support
Timeline
Service Entry Technician
Walmart
09.2023 - 04.2024
Customer Service Associate
Amazon.com Inc
07.2022 - 09.2022
Bachelor of Science - Cloud Computing And Solutions
Purdue University
Bachelor of Science - Actuarial Science
Kwame Nkrumah University Of Science And Technology