John Padilla
Harlingen,United States
Summary
Results-driven financial professional with proven history of identifying and mitigating fraud risks. Adept at analyzing complex data sets and detecting fraudulent activities to protect assets. Strong collaborator, focused on achieving team goals and adapting to evolving challenges. Known for attention to detail and integrity in all tasks.
Overview
7
7
years of professional experience
Work History
Credit Card Fraud Analyst
Advanced Call Center Technologies LLC
Harlingen, TX
03.2023 - 03.2026
- Worked in a team setting to meet and exceed quotas for reviewing and identifying fraudulent credit card applications.
- Made and received phone calls with practiced phone etiquette in order to resolve client concerns.
- Documents complaints from clients and feedback from team supervisors to refine call and application processing.
- Documented fraud patterns for credit card applications to identify fraud trends and protect clients.
- Utilized clients personal information securely to ensure no date breaches and protect the caller from scams or possible fraud.
- Maintained professional tone and attitude in high stress fraud situations and worked callers through the best security options in order to protect their information.
Game Designer
Melon
International
04.2022 - 01.2023
- Translated client concepts and feedback into documentation and game designs.
- Created asset lists and specifications for production departments, including gathering and creation of reference materials and wireframes.
- Assisted idea generation and prototyping to assess content effectiveness.
- Worked closely with Art Directors to break down project goals into various job duties and tasks.
- Established documents outlining concept, art, deliverable specifications, game flow charts and overall content to help keep projects moving and teams working together cohesively.
- Created 8 different game design documents with Game Design Descriptions for client presentations and asset specification.
- Assisted in creating Google slide presentations to translate game design ideas to prospective clients.
- Gave clients guidance and breakdowns of game design ideas and documents.
Game Designer
Creative Conquest
Harlingen, TX
07.2019 - 04.2022
- Documented design and data structure flaws to assist future problem resolution.
- Established documents outlining concept, art, deliverable specifications, game flow charts and overall content to help keep projects moving and teams working together cohesively.
- Followed specifications and technical limitations when designing to meet established design and gameplay objectives.
- Balanced and adjusted gameplay experiences to increase critical and commercial success of product.
- Created core game storylines, role-play mechanics and character biographies for card game franchises.
- Play tested card games and created 100+ different cards for across 2 expansions.
- Worked on mechanics and cards for party game Super Silly Stories.
- Worked on game mechanics and card design for Bounty Haunters game still in production.
- Worked on playtesting and revisions for Bounty Haunters and creation of card ideas.
Education
High School Diploma -
Early College
Harlingen, TX05-2019
Skills
- Team Meetings
- Complex Problem-Solving
- Task Prioritization
- Critical Thinking
- Client Requirements
- Project Specifications
- Creative Design
- Document Organization
- Client Communications
- Produce Presentations
Accomplishments
- Have worked on Design Elements for the following Roblox Games:
- JDRF One World (Type 1 Diabetes)
- Animal Island
- Bakugan Battle League
- NFL Tycoon
- Guacathon
- Chipotle Burrito Builder Live Ops
- George Ezra's Gold Rush Kid Experience
- Additional projects yet to launch
- Worked on the design of gameplay, cards, and story of the TCG Heroes of Levendale.
Timeline
Credit Card Fraud Analyst
Advanced Call Center Technologies LLC
03.2023 - 03.2026
Game Designer
Melon
04.2022 - 01.2023
Game Designer
Creative Conquest
07.2019 - 04.2022
High School Diploma -
Early College