Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

John Dove

Harlingen,TX

Summary

The end-game is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills as to approach each day with unique challenges with enthusiasm, patience and humor.

Overview

4
4
years of professional experience

Work History

Credit Card Fraud Analyst

Bank Of America
07.2022 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Proven ability to learn quickly and adapt to new situations.
  • Manage over 40 customer calls per day - with high rate of reports stating positive and great experiences

Head Maintenance Technician

Urban Air Adventure Park
08.2019 - 10.2021
  • Help with arranging youth meeting, setting them up, and organizingleaders for serving
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Positively engaged with customers and maintained professional appearance as company representative.

Education

Some College (No Degree) - General Basics

Texas Southmost College
Brownsville, TX

High School Diploma -

Harlingen High School South
Dixieland, Harlingen, TX
05.2019

Skills

  • Enforcing Rules and Regulations
  • Computer Proficiency
  • Scheduling Events and Programs
  • Youth Behavior Management
  • Compliance Requirements

Additional Information

Livingway Family Church - Technical Arts Department

Brownville/Harlingen, TX | 08/2015 - Current

  • Mentored other support services on site to building meaningful relationships other departments
  • Performed follow-up session with Department Head-leaders after issues, complaints, etc.
  • Offered input on technical and platform-related strategic planning initiatives.
  • Evaluated and adopted new technologies to address current mobile campus needs; strengthen controls with shortcuts and workarounds

Timeline

Credit Card Fraud Analyst

Bank Of America
07.2022 - Current

Head Maintenance Technician

Urban Air Adventure Park
08.2019 - 10.2021

Some College (No Degree) - General Basics

Texas Southmost College

High School Diploma -

Harlingen High School South

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John Dove