John Panza
New London,Connecticut
Summary
Certified EMS worker offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Will translate these abilities into any new position.
Overview
8
8
years of professional experience
Work History
9-1-1 Operator
American Medical Response
11.2019 - 07.2023
- Assisted callers in emergency situations such as performing CPR, delivering a birth, or assisting a choking victim.
- Answered calls from automatic routing system and took basic information from callers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
Sales and Customer Service Associate
Town Fair Tire
04.2016 - 08.2019
- Sold tires and services to customers ordering via the telephone or internet.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
Deckhand
American Cruise Lines
03.2015 - 03.2016
- Laid and transferred rigging, safely handled lines, and checked tow for 2 vessels, on the Mississippi River and coast line.
- Assisted with navigation and as look-out.
- Assisted customers with luggage and general needs.
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
Education
High School Diploma -
Branford High School
Branford, CT06.2002
Skills
- Type 70WPM
- Clear Communication
- Stress Tolerance
- Emergency Protocols
- Crisis Management
- Emergency Medical Instruction
Accomplishments
Awarded Stork Pin for successfully helping deliver a baby over the telephone.
Awarded Trainer of the Year 2020 for EMS communications department.
Timeline
9-1-1 Operator
American Medical Response
11.2019 - 07.2023
Sales and Customer Service Associate
Town Fair Tire
04.2016 - 08.2019
Deckhand
American Cruise Lines
03.2015 - 03.2016
High School Diploma -
Branford High School
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