Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Smith

Lenoir City,Tennessee

Summary

With 22 years of dedicated and experienced service in emergency communications, including a strong background in supervision, pursuing the 9-1-1 director position for Roane Co, TN. Extensive expertise in crisis management, team leadership, and community collaboration will enhance operations and ensure excellence in service delivery. Skills and passion for public safety will make a significant impact in this role.

Overview

22
22
years of professional experience

Work History

9-1-1 Operator

Loudon County E911
Loudon, Tennessee
11.2002 - Current
  • Answer emergency and nonemergency calls with professionalism and efficiency.
  • Accurately document and relay critical information to first responders, including law enforcement, fire, and EMS personnel.
  • Utilize advanced telecommunications systems and mapping tools to provide precise location data and support responders in the field.
  • Maintain composure under high-stress situations, ensuring effective communication and swift decision-making.
  • Handle multi-tasking responsibilities, including operating multiple communication channels simultaneously.

Supervisor

Loudon County E911
Loudon, Tennessee
05.2007 - 04.2010
  • Managed and directed daily shift operations of my team, ensuring seamless workflows and adherence to policies.
  • Oversaw and supported a team of dispatchers, providing guidance, conflict resolution, and performance evaluations.
  • Coordinated communication between internal staff and external agencies to enhance interagency cooperation.
  • Trained new hires and provided ongoing professional development to ensure team competency and preparedness.
  • Ensured compliance with federal, state, and local regulations governing emergency communications.

Education

Criminal Justice, psychology

Middle Tennessee State University
01.1993

Honors Diploma -

Ooltewah High School
01.1991

Skills

  • Strong leadership and team management
  • Advanced crisis communication and problem-solving
  • Proficient with emergency dispatch technologies and CAD systems
  • Exceptional ability to remain calm under pressure
  • Strong interpersonal and interagency collaboration

Timeline

Supervisor

Loudon County E911
05.2007 - 04.2010

9-1-1 Operator

Loudon County E911
11.2002 - Current

Criminal Justice, psychology

Middle Tennessee State University

Honors Diploma -

Ooltewah High School
Melanie Smith