John Parks
Oahu,HI
Summary
Motivated individual with 20+ experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to learning and contributing to team success.
Overview
29
29
years of professional experience
Work History
Sales Representative
Mink Surf LLC
01.2020 - Current
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Manage social media content.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
Manufacturer
Korps Surfboards Hawaii LLC
09.2015 - Current
- Build and customize surfboards to customer specifications.
- Coordinated transportation and delivery of merchandise.
- Made sure that products were produced on time and are of good quality.
Manager/Merchandise Buyer
Blue Hawaii Surf
05.1997 - 09.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in developing private label programs that resulted in unique product offerings at competitive price points.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Restaurant Server
Gordon Biersch
04.1995 - 03.1997
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Coursework in Bachelor Arts
Leeward Community College
Pearl City, HICoursework in Japanese Language
University of Maryland
Kadena AFB, JapanHigh School Diploma -
Waianae High School
Waianae, HI06.1990
Skills
- Customer Service
- Customer Relations
- Staff Training
- Product Merchandising
- Adaptable and Flexible
- Inventory and Stocking
Timeline
Sales Representative
Mink Surf LLC
01.2020 - Current
Manufacturer
Korps Surfboards Hawaii LLC
09.2015 - Current
Manager/Merchandise Buyer
Blue Hawaii Surf
05.1997 - 09.2015
Restaurant Server
Gordon Biersch
04.1995 - 03.1997
Coursework in Bachelor Arts
Leeward Community College
Coursework in Japanese Language
University of Maryland
High School Diploma -
Waianae High School
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