JOHN PASTERIK
Aliquippa,PA
Summary
Senior IT specialist with 16+ years of experience providing user and network support, system administration, documenting workflows, and deploying enterprise solutions. Led cross-functional projects, managing change management and risk assessment processes to ensure smooth system updates. Implemented security and disaster recovery solutions locally and cloud based, improving data availability by roughly 25%. Excel at integrating existing products, training users, and supporting deployments across internal office and cloud environments
Overview
16
16
years of professional experience
8
8
Certifications
1
1
Language
Work History
IT Specialist
HMA Mortgage
03.2025 - 10.2025
- Act as the primary point of contact for all IT-related issues, providing timely troubleshooting and resolution using a ticketing system to manage 300 end users throughout 34 states
- Administer user accounts and permissions for critical platforms like Office 365, SharePoint, and Ring Central, including email account creation and group management
- Perform computer setup and configuration, software loading, and maintaining an accurate inventory of all IT assets using the Monday.com platform
- Serve as the liaison with third-party vendors for advanced support and hardware warranty claims with Lenovo, Microsoft, and industry specific applications
- Administer the DUO portal and Microsoft Authenticator for Two-Factor security
- Develop and maintain technical documentation, SOPs, and training materials to empower end-users and reduce support requests using company SharePoint
Senior IT & Cybersecurity Engineer
ProjeX IMC
03.2024 - 03.2025
- Provide remote and on-site support for 200 SMB clients, troubleshooting issues and ensuring 24/7 system availability
- Manage Microsoft 365, Azure, and Google Workspace deployments, optimizing configuration and integration for client needs
- Install and manage EDR and MDR solutions as well as deploy security training for users
- Evaluate BCDR solutions and conduct risk assessments to ensure secure data backup and rapid recovery in local and cloud environments
- Conduct baseline assessments against NIST 800-171 and CMMC standards, improving compliance posture
- Collaborate with stakeholders to gather and document business requirements and workflows for security and infrastructure projects
Senior Desktop Engineer
Black Box Corporation
01.2023 - 03.2024
- Develop SOPs for termination procedures and equipment return, streamlining workflow and accuracy
- Led and motivated a distributed technician team of 3 technicians across 3 locations, coordinating support and deployment tasks
- Perform Onboarding tasks in conjunction with the IAM Team for all new hires
- Configure, test, and deploy laptops to all U.S. employees
- Coordinated change management for desktop environment updates, ensuring minimal disruption to operations
Desktop Support Specialist
ServiceLink
11.2021 - 01.2023
- Deploy and configure new PCs, laptops, and MacBooks, ensuring seamless integration with existing systems
- Provide remote and on-site executive support, troubleshooting hardware and software issues
- Manage incidents and change requests in ServiceNow
- Configured and deployed new desktop PCs and laptops during Onboarding
- Develop IT strategy recommendations based on operational performance and user feedback
Education
Bachelor of Science Degree - Information Systems and Professional Communication
Robert Morris University
PACertification Program - A+, MCP
Pittsburgh Technical Institute
PASkills
Technical Support
undefinedCertification
CompTIA A+
Timeline
IT Specialist
HMA Mortgage
03.2025 - 10.2025
Senior IT & Cybersecurity Engineer
ProjeX IMC
03.2024 - 03.2025
Senior Desktop Engineer
Black Box Corporation
01.2023 - 03.2024
Desktop Support Specialist
ServiceLink
11.2021 - 01.2023
Certification Program - A+, MCP
Pittsburgh Technical Institute
Bachelor of Science Degree - Information Systems and Professional Communication
Robert Morris University