- Outdoor Recreation
- Hiking
- Music
- Growing herbs, vegetables, or fruits in home gardens
- Huge interest in space! I enjoy driving up towards the mountains in my free time to escape the light pollution and will set up my telescope!
John Paukstadt
Fair Oaks,CA
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Also very eager to learn new skills that will help me with my personal growth.
Overview
12
12
years of professional experience
Work History
Shopper
Amazon/Whole Foods
05.2020 - Current
- Responsible for completing customer orders and making sure the customer gets the best quality products possible. I have done this job for over 6 years now, and have been through many changes. I have learned the store very well, created wonderful friendships with fellow co-workers, and have grown a lot while working this job! I have become one of the top shoppers, have gotten confident helping other co-workers with issues they are dealing with, and have even become comfortable helping drivers when they are encountering issues.
Customer Service Supervisor
Whole Foods Market Inc
08.2024 - 01.2026
- Supervised daily operations of customer service team, ensuring high-quality support and resolution of inquiries.
- Developed training programs for new hires, enhancing onboarding experience and service standards.
- Analyzed customer feedback to identify trends, implementing strategies for improved satisfaction scores.
- Led initiatives to streamline communication processes between departments, boosting overall efficiency.
- Helped deal with customer issues while maintaining a professional attitude no matter how upset the customer was.
- Created long lasting friendly relationships with the customers who came in. First name bases, learning fun facts about them, and making their experience at the store one that would brighten their day.
E-commerce Team Trainer
Whole Food Market
02.2022 - 03.2024
- Developed and delivered training programs to enhance team performance and productivity.
- Mentored new hires, fostering understanding of company policies and operational procedures.
- Facilitated workshops to improve team collaboration and communication skills.
- Evaluated training effectiveness through feedback and performance assessments.
Chocolate Fish Coffee Roasters
01.2019 - 12.2020
- In charge of handling all customer orders on the register, opening the store, handling all cleaning procedures, and serving drinks/food. We actually sell this coffee at Whole Foods, and it is wonderful! I have a good relationship with the owners, and they really helped me grow as a worker with the experiences and training I got from here.
Shop Clerk
Americana Rare Coin
11.2017 - 02.2019
- Very part time job for a family friend where I was responsible for helping customers, editing his spreadsheets for incoming and outgoing coins, keeping inventory, and helping with keeping track of his taxes.
Cashier/Barista
La Bou Bakery & Café
04.2016 - 10.2018
- Responsible for taking coffee orders, food orders, etc. Also responsible for making coffee and food, plus keeping the cafe clean. This job helped me get confident with talking to customers because during our lunch rushes we would have lines out the door. The owner was very serious about making sure the customer is always happy, so I learned a lot of essential customer service skills with this job.
Manager
Cafe Le Monde
07.2014 - 01.2016
- Responsible for opening and closing the cafe, handling catering orders, handling incoming and outgoing orders, handling training for new employees, and also responsible for ensuring the cafe was looking clean and following health codes at all times.
Education
High School -
The Met Sacramento High School
Sacramento, CA01.2015
Skills
- Extensive customer service experience
- Skilled in Microsoft Word, Excel, and PowerPoint
- Effective public speaking
- Effective presentation skills
- Leadership experience
- Skilled in building professional relationships
- Coaching team members
- Interpersonal communication
- Analytical problem solving
- Adaptability to change
Interests
Timeline
Customer Service Supervisor
Whole Foods Market Inc
08.2024 - 01.2026
E-commerce Team Trainer
Whole Food Market
02.2022 - 03.2024
Shopper
Amazon/Whole Foods
05.2020 - Current
Chocolate Fish Coffee Roasters
01.2019 - 12.2020
Shop Clerk
Americana Rare Coin
11.2017 - 02.2019
Cashier/Barista
La Bou Bakery & Café
04.2016 - 10.2018
Manager
Cafe Le Monde
07.2014 - 01.2016
High School -
The Met Sacramento High School