John - Paul Guzman
Houston
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
14
14
years of professional experience
Work History
Area Manager in Training
JD Sports
10.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Supervised various locations, enforcing high-quality standards of operation.
Store Manager
JD Sports / Finish Line
10.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Manager in Training
JD Sports / Finish Line
07.2018 - 10.2018
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Store Manager
Journeys / Journeys Kidz
05.2014 - 07.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Co-Manager
Journey Kidz
11.2010 - 04.2012
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
San Jacinto College
Pasadena, TXSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
Area Manager in Training
JD Sports
10.2023 - Current
Store Manager
JD Sports / Finish Line
10.2018 - Current
Manager in Training
JD Sports / Finish Line
07.2018 - 10.2018
Store Manager
Journeys / Journeys Kidz
05.2014 - 07.2018
Co-Manager
Journey Kidz
11.2010 - 04.2012
San Jacinto College
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