Mario Santos

Jd sports

Troy

08.2017 - Current

Oversaw storewide merchandising benchmarks to maintain operational excellence.
Created weekly work schedules for store personnel.
Managed inventory tracking and physical inventory counts to minimize loss.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Reviewed customer feedback to make operational improvements to promote customer satisfaction.
Prepared weekly schedules to verify proper floor coverage within labor guidelines .
Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Developed and implemented district-wide sales strategies to increase revenue and market share.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Identified and developed top talent to promote performance-oriented culture.
Implemented new technologies such as wall sales / Stock room location system into stores with new store managers .
Mentored team members by demonstrating best practices for sales and customer service.
Managed all personnel matters within the district including recruitment, hiring, performance reviews.