Opal Clennon
Lake Worth
Summary
Dynamic training and operations leader with a proven track record at 755 Corporation, excelling in performance evaluation and staff development. Expert in implementing ongoing improvement initiatives, achieving sales targets, and ensuring compliance with health regulations. Adept at fostering brand awareness while enhancing customer satisfaction through strategic training and management practices.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Area Supervisor
755 Corporation
Atlanta
01.2023 - Current
- Recruited, interviewed, and hired trainers to strengthen team capabilities.
- Delegated training tasks and evaluated performance metrics for training effectiveness.
- Analyzed profit and loss statements to assess financial health of the units.
- Supervised daily operations of multiple locations to ensure compliance with company standards.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Achieved established sales plan through strategic oversight of operations.
- Ensured adherence to company policies and compliance with operational standards.
- Recommended training materials and methods while managing budget for training resources.
- Conducted staff reviews to ensure high customer service standards.
- Organized regular meetings with store managers to drive performance improvements.
- Implemented staff scheduling to optimize labor costs and maintain adequate coverage during peak hours.
- Facilitated team meetings to communicate goals, address concerns, and promote teamwork.
- Managed payroll activities including timesheets submission and approval process.
Training Manager/General Manager
755 Corporation
Stockbridge
02.2016 - 01.2023
- Developed and implemented strategies to boost customer satisfaction and loyalty.
- Trained and supervised staff in all aspects of operations.
- Produced reports and maintained training documents to support training activities.
- Conducted regular inspections to maintain a safe working environment and enforce safety regulations.
- Ensured compliance with local health codes, sanitation regulations, and company policies.
- Reviewed employee performance evaluations regularly to enhance productivity levels.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Customer Service and Support
Stericycle Pharmaceutical
Conyers
08.2005 - 01.2015
- Prepared and formatted documents, proposals, presentations.
- Communicated and collaborated through a high volume of calls, email, and other software applications, and provided comprehensive administrative and organizational support.
- Direct calls to appropriate individuals and departments.
- Cultivated relationships with clients by providing superior customer service and support.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Contacted customers about potential service upgrades, new services and account changes.
- Worked directly with 3rd party pharmaceutical companies to resolve complex customer issues.
- Created reports of customer service activities for management review.
Education
High School Degree -
Clewiston, FLSkills
- Ongoing improvement initiatives
- Performance evaluation
- Training development
- Multi-unit management
- Sales tracking and reporting
- Cost reduction strategies
- Quality control processes
- Supply chain management and distribution
- Inventory management
- Program leadership
- Brand awareness and promotion
- Scheduling and planning
- Staff training and development
- Critical thinking skills
- Operations management
- Marketing strategies
- Hiring procedures and practices
- Ordering supplies efficiently
- Health inspections compliance
- Staff supervision
- Order fulfillment
- Logistics coordination
- Quality assurance
- Supplier relationship management
- Supply management
Certification
- Certified Corporate Training Manager
- ServSafe Certified
Timeline
Training Area Supervisor
755 Corporation
01.2023 - Current
Training Manager/General Manager
755 Corporation
02.2016 - 01.2023
Customer Service and Support
Stericycle Pharmaceutical
08.2005 - 01.2015