Felicity Coleman
Waukesha,WI
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Waukesha, WI
04.2024 - Current
- Assisted in the development and implementation of new operational procedures.
- Monitored staff performance to ensure quality standards were met.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Resolved customer complaints and reported issues to senior management.
- Assessed reports and adjusted workflows to realign with targets.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Barista
Starbucks
Waukesha, WI
04.2023 - 04.2024
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Starbucks Barista
Target
New Berlin, WI
09.2022 - 04.2023
- Enforced food safety standards.
- Understanding of varied coffee brewing techniques and roast profiles.
- Brewing coffee manually and automatically.
- Greeted guests in a friendly manner as they entered the store, and informed them about daily coffee, food, and merchandise specials and sales.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Shift Lead/Pizza Chef
Sal's Pizza Eastside
Milwaukee, WI
06.2021 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts and inventory movements.
- Adhering to company policies, and health, safety, and employment standards.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Cooked pizza, calzones, and stromboli.
- Operated the pizza oven and other kitchen equipment safely to protect team members from harm and the equipment from damage.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Cashier/Utility Clerk
Pick N Save
St.Francis, WI
05.2018 - 06.2021
- Keep the work area clean, neat and well-stocked to maximize productivity
- Completed daily maintenance tasks in record time to maximize productivity.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales
- Reviewed weekly sales ads and monitored price changes
- Learned Floral and Bakery positions and provided backup at key times
Education
High school diploma -
South Milwaukee High School
South Milwaukee, WI08.2020
Some College (No Degree) - Business Management
Waukesha County Technical College
Pewaukee, WISkills
- Inventory Management
- Performance-Driven Mindset
- Effective Motivation Strategies
- Eagerness to Learn
- Employee Engagement
- Customer-Centric
- Ongoing Improvement Initiatives
Accomplishments
- 2025 Starbucks Origin Experience
Certification
- Starbucks Coffee Master
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Barista
Starbucks
04.2023 - 04.2024
Starbucks Barista
Target
09.2022 - 04.2023
Shift Lead/Pizza Chef
Sal's Pizza Eastside
06.2021 - 09.2022
Cashier/Utility Clerk
Pick N Save
05.2018 - 06.2021
High school diploma -
South Milwaukee High School
Some College (No Degree) - Business Management
Waukesha County Technical College