John Pearson

• Implemented process improvements that streamlined workflows and elevated service delivery.
• Oversaw daily operations of service teams, ensuring compliance with quality standards.
• Resolved customer complaints, resulting in significant increases in satisfaction ratings.
• Facilitated hiring and training initiatives that enhanced departmental performance.
• Coordinated inter-departmental communication to improve operational efficiency.
• Conducted performance evaluations to promote team development and growth.

Hiring, training and developing new utilities to become RSR's while working with selected trainers.

Making sure they are following all of their computer training during their 6 week training period.

Working side by side with 5 Territory Managers to ensure eadh of these daily tasks are completed.

Attending our morning 4-box calls, following up with customers based on service requests that they have received,

Marker Center is currently at 1.3 open SRS per route trending in a better direction.

Ensuring each manager is responsible for collecting past due AR and working with their RSR's making sure they are beng held accountable as well for collection services rendered.

Jacket contest last 4 years finished top 3 in nation.

Insuring MRS and F/A installs are on point through NBIM.

• Managed over 825 accounts within Southern California territory.
• Grew business volume with existing accounts through proactive engagement and relationship management.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Collaborated with territory, regional, and strategic managers for daily support and strategic account planning.
• Oversaw territory service safety and outcomes, driving customer retention and business growth while managing accounts receivables to support Market Center performance.
• Prospected at least 25-35 leads per week with assistance of service team. Pursued opportunities to lock in paying customers off potential connections.

• Increased route revenue from $7,500 to $21,000 by upselling and cross-selling to new and existing customers through cold calling and prospecting, averaging $150 in direct sales weekly.
• Identified customer needs and recommended appropriate products to enhance cross-selling opportunities.
• Processed sales transactions, contributing to account growth and retention through quality service.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Immediately addressed problems with customers to promote speedy resolution.
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
• 
  

• Managed weekly revenue of $425,000 while overseeing 45 employees, contributing to branch's ISO 900 certification for six consecutive years.
• Maintained team productivity and quality of service by establishing clear benchmarks for performance and service delivery.
• Schedule route coverage to ensure all routes are completed everyday. Managed RFCA system, resolve customer issues, ensure new account process is followed including verifications, effectively communicate with customers and each key individual within each account.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Recruited, hired, trained, and developed personnel for the team. Created and implemented fiscal budgets.
• Execute acquisitions review and approve cash-ins, review daily activity with RSR's and DSS's.
• Territory management 2-2-2 planners and activity. Posting weekly, monthly, quarterly and annual results.