Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Pease

Freeman,SD

Summary

8 plus years in the automotive and service industries as both a manager and service advisor. Strong work ethic and customer focused to ensure customer satisfaction. Top performing advisor at latest dealership for the last 3 years. Have been sent to multiple training events across the country for warranty processes and customer service training.

Overview

8
8
years of professional experience

Work History

Service Advisor

Northtown Automotive
Yankton, SD
10.2022 - 03.2026
  • Provided exceptional customer service by addressing client inquiries and concerns effectively.
  • Coordinated service appointments, ensuring efficient scheduling and timely follow-up communications.
  • Assisted technicians by accurately documenting service recommendations and customer feedback.

Service Manager

Broadway Chrysler
Yankton, SD
01.2020 - 10.2022
  • Supervised daily service operations, ensuring customer satisfaction and efficient workflow.
  • Trained and mentored staff on service protocols and best practices.
  • Implemented process improvements to enhance service delivery and operational efficiency.
  • Coordinated with parts department to streamline inventory management and order fulfillment.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Truck Driver

Selland Trucking
Woonsocket, SD
09.2018 - 03.2020
  • Operated various truck models to ensure timely deliveries across designated routes.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Managed loading and unloading processes to optimize transport efficiency and minimize damage.

Education

No Degree - Automotive

Des Moines Area Community College
Ankeny, IA

Skills

Customer service

Computer skills

Multitasking and organization

Vehicle assessment

Service estimates

Service recommendations

Strong work ethic

Price quoting

Complaint resolution

Service scheduling

Repairs scheduling

Workflow management

Warranty claims process management

Handling customer complaints

Timeline

Service Advisor

Northtown Automotive
10.2022 - 03.2026

Service Manager

Broadway Chrysler
01.2020 - 10.2022

Truck Driver

Selland Trucking
09.2018 - 03.2020

No Degree - Automotive

Des Moines Area Community College
John Pease