
8 plus years in the automotive and service industries as both a manager and service advisor. Strong work ethic and customer focused to ensure customer satisfaction. Top performing advisor at latest dealership for the last 3 years. Have been sent to multiple training events across the country for warranty processes and customer service training.
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Service estimates
Service recommendations
Strong work ethic
Price quoting
Complaint resolution
Service scheduling
Repairs scheduling
Workflow management
Warranty claims process management
Handling customer complaints