John Pedraza

Service inbound calls from participants needing assistance with their workplace retirement accounts. Professionally assisted with loans, withdrawals, rollovers and enrollment into plans. This also included handling incoming inquiries, troubleshooting, and policy management.

• Addressed client concerns promptly to maintain strong relationships.
• Ensured compliance with safety and security protocols at all times.
• Coordinated training programs for new security personnel.
• Fostered teamwork and communication among security staff members.
• Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.

• Facilitated client transactions and negotiations to ensure smooth real estate processes.
• Cultivated relationships with clients to enhance customer satisfaction and loyalty.
• Conducted market analysis to identify trends and inform client decisions.
• Located new clients through database searches, referrals and in-person prospecting.