John Pedroza
Seattle,WA
Summary
Dynamic business development executive with a proven track record at Empirix, excelling in customer relationship building and performance analysis. Successfully negotiated high-value contracts and implemented risk mitigation strategies, driving profitability and enhancing client satisfaction. Adept at leveraging advanced technology tools to optimize account management and foster long-term partnerships.
Experienced with business strategy, financial oversight, and team leadership. Utilizes effective communication and negotiation skills to foster partnerships and drive success. Track record of optimizing operational processes and enhancing organizational performance.
Professional business leader with extensive experience in driving growth and leading high-performing teams. Skilled in strategic planning and stakeholder management, consistently delivering impactful results. Known for strong collaboration and adaptability in dynamic environments.
Overview
24
24
years of professional experience
Work History
New Business and Partner Development Executive
Coral Active
01.2019 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Business Development Executive
Cyara
12.2009 - 02.2018
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
Senior Global Account Management Director
Empirix
11.2005 - 11.2008
- Implemented robust risk mitigation strategies, safeguarding against potential losses from key accounts.
- Led successful contract renegotiations that maximized value creation both for the company and its clients while maintaining a focus on long-term partnership stability maintenance efforts.
- Managed multimillion-dollar account budgets effectively, ensuring resource allocation optimization and driving profitability improvement for both the company and its clients.
- Guided organizational change initiatives related to global account management processes that resulted in streamlined operations along with cost savings benefits realization.
Senior Global Account Management Director
Genesys
09.2001 - 10.2005
- Collaborated with sales and marketing teams to develop targeted campaigns for key accounts, generating increased engagement and revenue.
- Identified new business opportunities within existing accounts, expanding services and increasing market share.
- Partnered with product development teams to provide insights on customer needs and preferences for future offerings enhancement.
- Negotiated high-value contracts, securing profitable partnerships for the organization.
- Enhanced client satisfaction with proactive problem-solving and tailored solutions for complex business challenges.
- Created a high-performance global account management team through strategic recruitment, training, and development initiatives that fostered talent retention while building a competitive advantage via outstanding service delivery capabilities.
- Championed continuous improvement initiatives within the account management team, promoting a culture of excellence in customer service delivery.
- Leveraged advanced technology tools to monitor account health indicators regularly, taking swift action to address any signs of decline or stagnation in growth potential areas.
- Established strong relationships with C-level executives, fostering trust and collaboration between clients and the company.
- Coordinated cross-functional teams to deliver exceptional service, ensuring timely resolution of client issues.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
Education
Bachelor of Science - Pre-dental
Occidental College
Los Angeles, CA12-1982
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in [software]
Timeline
New Business and Partner Development Executive
Coral Active
01.2019 - Current
Business Development Executive
Cyara
12.2009 - 02.2018
Senior Global Account Management Director
Empirix
11.2005 - 11.2008
Senior Global Account Management Director
Genesys
09.2001 - 10.2005
Bachelor of Science - Pre-dental
Occidental College
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