John Peraza
Miami,FL
Summary
Results-driven professional with extensive experience in sales, customer service, and service operations management. Highly social and people-oriented, with a strong ability to build customer trust, manage teams, and handle fast-paced, high-pressure environments. Seeking an opportunity to contribute strong communication, leadership, and problem-solving skills to a customer-focused organization.
Overview
13
13
years of professional experience
Work History
Towing Operator
Express Towing & Recovery
Miami, Florida
08.2021 - Current
- Manage daily towing operations, dispatching, and scheduling to ensure efficient service delivery
- Provide calm, professional customer service during roadside emergencies and accident recoveries
- Communicate with customers, law enforcement, and insurance companies to coordinate services
- Handle payments, invoicing, and basic administrative duties
- Operated tow trucks to assist vehicles in distress on roadways.
- Collaborated with dispatch to coordinate timely responses to service requests.
Service Manager
Howie's Tires & Wheels
Miami, Florida
03.2016 - 09.2020
- Managed day-to-day shop operations, scheduling, and workflow
- Delivered excellent customer service while advising customers on tires, wheels, and services
- Led and supported technicians to meet productivity and quality goals
- Handled sales transactions, estimates, and customer billing
- Resolved customer concerns and ensured repeat business through relationship-based service
- Maintained a clean, organized, and customer-friendly work environment
Service Advisor
Goodyear Tire & Rubber
Miami, Florida
12.2012 - 03.2016
- Assisted customers with tire selection and service recommendations.
- Provided detailed explanations of services and product features.
- Scheduled appointments and managed service workflow efficiently.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on tire maintenance and safety practices.
Education
High School Diploma -
G Holmes Braddock SR High
Miami, FL05-2009
Skills
- Customer Service & Client Relations
- Sales & Upselling
- Team Leadership & Supervision
- Communication & Interpersonal Skills
- Conflict Resolution
- Operations & Scheduling
- Time Management & Multitasking
- Problem Solving
- Cash Handling & Payment
Timeline
Towing Operator
Express Towing & Recovery
08.2021 - Current
Service Manager
Howie's Tires & Wheels
03.2016 - 09.2020
Service Advisor
Goodyear Tire & Rubber
12.2012 - 03.2016
High School Diploma -
G Holmes Braddock SR High