John Petersen
Tucson,AZ
Summary
With over a decade of experience in the Food & Beverage industry, including a key role at Ritz-Carlton Dove Mountain, I excel in multitasking and creating memorable guest experiences. My journey has honed my skills in both serving and bartending, leading to the training of over 35 well suited employees in the food service industry. Passionate and driven, I continuously seek to refine my abilities, contributing significantly to my teams and enhancing service excellence.
Overview
9
9
years of professional experience
Work History
Guest Service Expert
Ritz-Carlton Dove Mountain
Marana , AZ
05.2019 - Current
- Provides exceptional service by proactively addressing needs, expressed and unexpressed.
- Empowered to thrive in team-oriented settings while helping to create an atmosphere where guests experiences are enriched.
- Ensuring the highest level of food & beverage quality and consistency as principal to a normal work flow.
Server/Bartender
Carrabba's Italian Grill
Oro Valley, AZ
04.2018 - 05.2019
- Here furthered my Italian cuisine knowledge and skills on the server floor and as full time bartender before advancing to the Ritz Carlton.
Server/Bartnder
Romano's Macaroni Grill
Tucson, AZ
09.2015 - 04.2018
- After a small handful of serving jobs, this is where I started my journey as I began to seriously craft my serving skills, guest excellence, and food/beverage quality knowledge in an open kitchen restaurant.
- Here I learned how to intertwine dining experiences, share my personality and really sell from scratch kitchen menu choices that I can still remember until this day.
- I harnessed my first experience as a bartender here.
- As a server writing my name upside down with a crayon on paper changeable table top, and pouring olive oil, cracking pepper at the greet for house bread that was to be shortly delivered.
Skills
- Multitasking proficiency
- Cash handling expertise
- Bank assignments
- Key assignments
- Closing Responsibilities
- Opening Responsibilities
- 10 years of serving experience
- 8 years of bartending experience
- I have trained over 30 servers
- I have trained more than five bartenders, two of whom became head bartenders, who created drink menus
- I have referred employees who have stayed in good standing with the company for more than one year (more than two)
- Passionate about what I do
- Have a knack for selling
- With experience selling bottles of wine, I have rung in easily 300 bottles over time, in different settings and restaurants
- Open to learning new skills, and refining existing skills and habits, to become a better-tailored asset for current employment
Trainings - Alcohol Safety(Laws) / Food Handling
- Multiple various liquor training.
- Serve Safe
- Health Inspection protocols
Timeline
Guest Service Expert
Ritz-Carlton Dove Mountain
05.2019 - Current
Server/Bartender
Carrabba's Italian Grill
04.2018 - 05.2019
Server/Bartnder
Romano's Macaroni Grill
09.2015 - 04.2018