John Pezanetti

• Developed product knowledge to provide informed recommendations to clients.
• Provided exceptional customer service by addressing inquiries promptly.
• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Assisted customers in identifying and ordering required parts efficiently.

• Assisted customers in identifying and ordering required parts efficiently.
• Learned and utilized inventory management software for tracking orders.
• Supported team by processing incoming shipments and updating records.
• Collaborated with colleagues to ensure accurate order fulfillment.
• Developed product knowledge to provide informed recommendations to clients.
• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.

Built and maintained working relationships with assigned Sales Specialist, Stop Loss Specialist

Understanding of SLF Guidelines

Input customer logistics to enable generation of quote

Identify and obtain missing information for assessment and/or price of the risk

• Coordinated case management processes to enhance client support and service delivery.
• Mentored junior case managers, fostering professional growth and skill development.
• Implemented best practices for compliance with regulatory standards in case management services.
• Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
• Streamlined workflow processes for increased efficiency in daily tasks, leading to more timely case resolutions.
• Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.