John Phrasavath
Katy,Texas
Summary
Proven leader in automotive service management, adept at workflow optimization and team development, significantly enhancing operational efficiency at Dealer Tire. Excelled in customer relationship management and multitasking, achieving a notable increase in customer retention. Skilled in vehicle assessment and fostering collaborative environments, I drive results and exceed service targets through strategic planning and effective communication.
Overview
28
28
years of professional experience
Work History
Service Advisor
Dealer Tire
09.2021 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Assistant Manager of Operations
Discount Tire Co.
03.1997 - 09.2021
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Education
Jersey Village High School
Houston, TX05.1996
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Sales closing
- Teamwork and collaboration
- Customer retention
- Sales and upselling
- Relationship building
Timeline
Service Advisor
Dealer Tire
09.2021 - Current
Assistant Manager of Operations
Discount Tire Co.
03.1997 - 09.2021
Jersey Village High School
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