John Pickard
Port Saint Lucie,United States
Summary
Dynamic operations manager with a proven track record at Ivox Solutions, excelling in team building and leadership development. Spearheaded innovative projects and drove key performance indicators, resulting in enhanced productivity. Strong communication skills and expertise in performance reporting have consistently fostered client and vendor relations, ensuring organizational success.
Overview
9
9
years of professional experience
Work History
Operations Manger
Ivox Solutions
Port Saint Lucie, Florida
07.2022 - 09.2024
- Coaching and developing 12 supervisors and over 150 agents at a time.
- Performance reviews and accountability sessions.
- Drive key performance indicators.
- Enforcing compliance with all policies.
- Development of innovative projects.
- Conducting weekly and monthly business reviews.
Sales Trainer
Ivox Solutions
Port Saint Lucie, FL
11.2017 - 07.2022
- Developed and implemented comprehensive sales training programs for all employees.
- Created visual aids such as slideshows, videos, and handouts for use in training sessions.
- Prepared detailed reports summarizing the results of direct reports.
- Coordinated with other departments, such as QA and operations, to ensure the accuracy of information.
Sales Supervisor
Ivox Solutions
Port Saint Lucie, FL
11.2016 - 11.2017
- Conducted weekly performance reviews with the sales team to ensure that goals were being met.
- Provided guidance and support to all members of the sales team to ensure the successful completion of tasks.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
Sales Agent
Ivox Solutions
Port Saint Lucie, FL
11.2015 - 11.2016
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Improved customer service feedback scores through outstanding service.
Education
St. Lucie West Centennial High School
Port Saint Lucie, FL01-2011
Skills
- Client and vendor relations
- Strong communication skills
- Performance reporting
- Team building and leadership development
Timeline
Operations Manger
Ivox Solutions
07.2022 - 09.2024
Sales Trainer
Ivox Solutions
11.2017 - 07.2022
Sales Supervisor
Ivox Solutions
11.2016 - 11.2017
Sales Agent
Ivox Solutions
11.2015 - 11.2016
St. Lucie West Centennial High School
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