John Pitchford
Raleigh,ND
Summary
Dynamic Security Officer with a proven track record in emergency response, operational efficiency, and staff training. Committed to enhancing safety protocols and delivering exceptional customer service while effectively managing security operations.
Overview
34
34
years of professional experience
Work History
Security Officer (Sergeant)
NCPG
Durham NC
01.2026 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in emergency response procedures, ensuring swift action during incidents.
- Documented daily activities and incidents in detailed reports for management review.
- Collaborated with team members to enhance operational efficiency and communication.
- Responded promptly to alarms and disturbances, maintaining a calm demeanor under pressure.
- Engaged with visitors and staff to promote a safe environment through effective communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
Allied Universal Security Services
Raleigh, NC
08.2020 - 12.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security breaches or hazards.
- Responded promptly to alarms, incidents, and emergency situations as needed.
- Prepared detailed reports on daily activities, incidents, and unusual occurrences.
- Trained new security officers on protocols, procedures, and emergency response techniques.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
GSOC Supervisor
Lenovo
Morrisville, NC
02.2016 - 08.2021
- Led team of supervisors to enhance operational efficiency across multiple departments.
- Developed training programs to improve staff performance and promote career advancement.
- Streamlined workflows by implementing process improvements, reducing downtime significantly.
- Collaborated with cross-functional teams to align strategic goals and operational execution.
- Mentored junior supervisors in leadership skills and conflict resolution techniques.
- Facilitated regular team meetings to communicate objectives, gather feedback, and foster collaboration.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Teacher
Chapel Hill-Carrboro City Schools
Chapel Hill, NC
08.1992 - 06.2020
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Implemented differentiated instruction strategies to meet diverse learning needs of students.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Assessed student performance through formative assessments, providing timely feedback for improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Increased parental involvement in students' education by organizing regular communication and events.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Education
Bachelor of Science -
Bachelor of Education - Teaching
UNCW
Wilmington, NC05.1993
Timeline
Security Officer (Sergeant)
NCPG
01.2026 - Current
Security Officer
Allied Universal Security Services
08.2020 - 12.2025
GSOC Supervisor
Lenovo
02.2016 - 08.2021
Teacher
Chapel Hill-Carrboro City Schools
08.1992 - 06.2020
Bachelor of Science -
Bachelor of Education - Teaching
UNCW
Military
US Navy Aircraft Mechanic
1983-1989
2 Mediterranean Tours