Summary
Overview
Work History
Education
Skills
Timeline
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John Pollard

Troy,AL

Summary

My name is John Pollard, and I’m a Cybersecurity major at Troy University working toward a future in digital security. I’ve always been drawn to problem-solving, technology, and helping protect people in an increasingly connected world.

Coming from fast-paced food service roles, I learned to stay calm under pressure, communicate clearly, and pay close attention to detail. Those experiences shape how I approach my technical work. Even though I’m early in my cybersecurity journey, I’ve built a foundation through introductory programming, core security concepts, and hands-on coursework, and I’m committed to growing a little more each day.

My goal is to continue building my technical abilities and eventually step into a cybersecurity role where I can help others feel safe and confident in the digital world.

Overview

5
5
years of professional experience

Work History

Back of House Trainer / Shift Leader

Chick-fil-A
Troy, USA
08.2024 - Current
  • Trained new staff on food safety protocols and operational procedures.
  • Maintained strict adherence to safety and operational standards, promoting compliance-focused culture.
  • Served as reliable point-of-contact for upper management, communicating daily operational issues and successes.
  • Recognized as Employee of the Month in December 2024 for leadership and efficiency.
  • Collaborated with management to identify and implement operational improvements.

FOH/BOH Team Member

Chick-fil-A
East Dothan, USA
05.2021 - 08.2024
  • Greeted and assisted customers, ensuring a positive dining experience
  • Maintained cleanliness and organization of front-of-house areas
  • Supported the team in executing service protocols efficiently
  • Resolved issues quickly while maintaining accuracy
  • Collaborated with kitchen staff to ensure timely order delivery
  • Operated Kitchen equipment efficiently to maintain high food safety standards

Education

Bachelor of Science And Engineering - Cybersecurity

Troy University
Troy, AL
12.2026

Some College (No Degree) - General Studies

Wallace Community College
Dothan, AL

Skills

  • clear written and verbal communication across diverse teams
  • Proves ability to work cohesively in group settings and cross-functional teams
  • Skilled in balancing priorities and meeting tight deadlines
  • Detail-oriented with a strong focus on task efficiency and workflow optimization
  • Reliable, self-motivated, and committed to delivering high-quality results
  • Thrives in dynamic environments and is open to shifting priorities
  • Confident in guiding peers, taking initiative, and fostering team motivation
  • Ability to assess complex information and make sound, data-driven decisions

Timeline

Back of House Trainer / Shift Leader

Chick-fil-A
08.2024 - Current

FOH/BOH Team Member

Chick-fil-A
05.2021 - 08.2024

Bachelor of Science And Engineering - Cybersecurity

Troy University

Some College (No Degree) - General Studies

Wallace Community College
John Pollard