John Pollard
Troy
Summary
Dedicated and adaptable Individual with proven experience leading high-performing teams in fast-paced environments. Skilled in project coordination, critical thinking, and time management, with a track record of training and motivating team members to consistently exceed operational goals. Recognized for strong communication, organizational skills, and the ability to balance multiple priorities under pressure. Committed to delivering high-quality results, fostering collaboration, and driving continuous improvement in every role.
Overview
4
4
years of professional experience
Work History
Back of House Trainer / Shift Leader
Chick-Fil-A Troy
08.2024 - Current
- Trained new staff on food safety protocols and operational procedures.
- Collaborated with management to identify areas for operational improvements.
- Ensured compliance with health regulations and company policies during training sessions.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Implemented standardized processes for inventory management and stock rotation.
Front of House Team Member /Back of House Team Member
Chick-Fil-A East Dothan
05.2021 - 08.2024
- Greeted and assisted customers, ensuring positive dining experiences.
- Maintained cleanliness and organization of front-of-house areas.
- Supported team in executing service protocols efficiently.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with kitchen staff to ensure timely order delivery.
- Operated kitchen equipment efficiently to maintain high food safety standards.
- Trained new team members on operational procedures and safety protocols.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Education
Pursuing Degree -
Troy University
Troy, AL05-2027
Wallace Community College
Dothan, ALSkills
- Effective Communication – Clear written and verbal communication across diverse teams
- Collaborative Teamwork – Proven ability to work cohesively in group settings and cross-functional teams
- Time Management – Skilled in balancing priorities and meeting tight deadlines
- Organizational Skills – Detail-oriented with a strong focus on task efficiency and workflow optimization
- Strong Work Ethic – Reliable, self-motivated, and committed to delivering high-quality results
- Adaptability & Flexibility – Thrives in dynamic environments and open to shifting priorities
- Leadership – Confident in guiding peers, taking initiative, and fostering team motivation
- Critical Thinking – Ability to assess complex information and make sound, data-driven decisions
- Project Coordination – Capable of organizing resources, timelines, and tasks to drive projects to successful completion
Timeline
Back of House Trainer / Shift Leader
Chick-Fil-A Troy
08.2024 - Current
Front of House Team Member /Back of House Team Member
Chick-Fil-A East Dothan
05.2021 - 08.2024
Pursuing Degree -
Troy University
Wallace Community College
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