John Popoca
Dallas,TX
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Schlotzsky's
08.2021 - 12.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Education
No Degree - Psychology
University of North Texas
Denton, TX05.2026
Skills
- Customer Loyalty
- Employee Performance Reviews
- Lean Kaizen
- Work Assignments
Certification
- Certified Software Developer Assistant
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Team Leader Manager
Schlotzsky's
08.2021 - 12.2023
No Degree - Psychology
University of North Texas